Skybridge Americas

Skybridge Americas is a contact center solutions and Business Process Outsourcing (BPO) provider headquartered in Minnesota. 

Founded initially as a third-party fulfillment solution in 1953, the BPO now provides “high-touch, high-quality omnichannel contact center, product fulfillment, and eCommerce solutions” to well-known companies. 

The business reported a revenue of $98 million. Skybridge Americas’ great success is attributable to its 1,000 customer-focused, analytical employees. 

U.S. headquarters are in Minneapolis, Minnesota, with additional call center headquarters in Winnipeg. The BPO services North American companies and has never relied on offshore call centers. 

They understand it’s frustrating for customers to speak to someone that isn’t an employee of the company they’re entrusting. Cultural and language barriers further complicate things. Therefore, the company strictly hires onshore. 

They also equip contact centers with employees that fit the needs of the diverse Americas. The business has agents fluent in English, French, Quebecois, Mandarin, Japanese, and Cantonese. 

Cutting-edge services allow the company to represent brands as their own. Hence the reason, the company is well-known for long-lasting client relationships. The BPO offers: 

• Omnichannel customer engagement: Sympathetic employees and innovative technologies that quickly meet customer needs
• Staffing agility and scalability: Meticulously recruited and placed agents for each brand 
• Relationship-driven sales: Highly-qualified agents and surveys improve call satisfaction 
• System integration: Apt IT team, front-line technology, and customizable options ease transition and integration
• Safety, security, privacy: High-level privacy certifications, and constant investments in technology, protect companies and their customers

Skybridge Americas’ pricing 

Pricing depends on the service(s) you choose. Contact the company for an accurate estimate. 

Skybridge Americas’ recognized as the following: 

• Top 10 call center solution providers
• Top 10 most innovative companies
• Top 50 most trustworthy companies 

They’re also PCI-DSS Level 1 certified and HIPAA and SOC 2 to back up their promises of safe service. 

Perhaps the BPO’s most unique feature, SkyAI is a cost-saving innovation. SkyAI is a virtual agent that adapts to customers with each call and can compassionately communicate via voice, chat, text, and self-service. 

Mark Morris (Principal and Chairman)

Before joining Skybridge Americas, Morris managed reputable businesses, such as My-Pipeline and MORE Direct. He joined the company in the mid-2000s and took over in 2011, leading up innovative technologies and growth initiatives. 

Andrew Bosko (Chief Executive Officer)

Bosko has led Skybridge Americas’ brand transformation, technology upgrades, and rapid sales growth since 2016. Bosko is notorious for his results-driven mentality and hands-on approach. 

Laresa Mclyntre (Chief Financial Officer)

Mclyntre joined Skybridge Americas in 2018 to encourage growth and financial excellence. Mclyntre is well-known for her motivating, eager attitude. 

Bobby Matthews (Senior Vice President)

Matthews brought his creative work ethic to the BPO  in 2017. His expertise in strategic deals, complex contracts, and long-lasting relationships are imperative to growth. 

Jeff Batt (Vice President)

Batt’s career has revolved around client priorities and challenges. Batt is responsible for customer contact and heads up scalable solutions. 

Bryant Richardson (Chief Information Officer)

Richardson has served Skybridge Americas for over 30 years. He specializes in technology strategies and transformation efforts to improve client engagements. 

In business since 1953, Skybridge Americas is known for enduring client relationships. The BPO’s leaders and employees continually train to become one with the brands they assist. Their unique outlook promotes business to business and business to consumer satisfaction.

Skybridge Americas’ main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.skybridgeamericas.com

LinkedIn http://www.linkedin.com/company/skybridge-americas

Facebook https://www.facebook.com/skybridge.americas.inc

In addition, you may email them at [email protected] or call 204.924.4506.

https://www.glassdoor.com/Overview/Working-at-Skybridge-Americas-EI_IE1041231.11,29.htm

https://www.crunchbase.com/organization/skybridge-americas-inc