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TalkSure

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About

Established in 2010, Talksure is an independent financial services provider for the South African and International markets. Based in Umhlanga, KZN we specialize in providing innovative, tailor-made customer engagement solutions.

Our growing team of highly motivated and skilled sales specialists has a proven track record of producing exponential revenue growth for customers, maintaining long-term relationships, and exceptional standards, all while creating a winning organizational culture that grows and retains top talent.

What TalkSure offers its clients

We constantly innovate to provide disruptive solutions unmet by current market offerings and leverage these innovations to offer value-adding BPO services to business clients.

How TalkSure outshines the competition

Our customer contact center places a high emphasis on customer experience, helping our partners grow, manage and retain their customer database. Our teams facilitate every step of the customer journey, interacting on behalf of your organization from the start, identifying your customers’ needs, offering a viable solution, and maintaining informative and sympathetic correspondence.

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

1.6

Site traffic

610

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Tim Frost , Group Chief Executive Officer

Year Founded

2016

Countries of fulfillment

-

Sectors

-

Contact information

27 (0) 860 333 343

http://talksuresa.co.za/

Social media

-

About TalkSure: Review and comparison

TalkSure is a quickly growing BPO and financial services company based in South Africa. They’ve been helping businesses reach their full potential financially for over a decade. TalkSure gives HR departments peace of mind with a wide selection of insurance and non-insurance services. 

As winners of the Best Large Outsourced Call Centre EMEA Region award in 2019, TalkSure is rapidly growing in revenue and physical reach. As of 2016, the company expanded its services to Australia and registered with the ADMA.

With a range of 501-1,000 employees, TalkSure is still a mid-size BPO service but reportedly speaks to 65,000 potential clients a day and completes approximately 30,000 sales per month. As of 2021, their annual revenue is about $53 million. 

TalkSure Outsourcing

Proudly serving about 250,000 clients worldwide, TalkSure cites its spectacular customer service as the main reason for success. They use top-notch technology to match companies and TalkSure representatives. The entire process is individualized to ensure the best experience possible.

TalkSure generally interacts with clients and customers over the phone, from their Customer Contact Centre or their Crisis Centre if a problem arises after hours. Their crisis services are available 24/7 and can provide anything from finding the closest gas station to dispatching South African police.

TalkSure’s BPO services and pricings

TalkSure offers a broad scope of services for clients: 

  • Outbound telesales 
  • Cross-sell and upsell strategies
  • Digital response campaigns
  • Surveys
  • Appointment setting
  • Affinity campaigns
  • Policy fulfillment
  • Collections, debit orders, and retentions
  • Domestic and international insurance sales
  • CRM services

TalkSure also generates revenue in several other fields, such as medical insurance, vehicle tracking, publishing, licensing renewals, motor warranty, and more. They currently commercialize databases in health, vehicle, retail, telecoms, and security.

TalkSure pricing

Since TalkSure individually matches clients, products, and representatives, there is no set price or base price option. All packages within TalkSure are different, so a firm cost is impossible. They partner with businesses of all sizes and promise to save customers 50-60% on outsourcing strategies.

How TalkSure outshines its competition

TalkSure is the recipient of several prestigious awards and has a reputation for quick, reliable service. They consistently recruit top-tier talent and boost revenue for clients. Additionally, Talksure: 

  • Is FAIS/FCIS accredited 
  • Offers Affinity products for clients 
  • Creates custom product houses for customers
  • Employs high-level talent to ensure professionalism 
  • Has multilingual services
  • Leaders have 100 years of combined BPO experience
  • Builds relationships and partnerships that go beyond a paper contract

The location of TalkSure is a benefit, too – the international exchange rate saves the UK and Australian clients up to 70%. 

Key executives

Tim Frost, Group Chief Executive Officer 

Tim Frost has served as the TalkSure GCEO since July 2020. Before that position, he worked for TalkSure as the Group Managing Director and the COO.

Cindyanne May, Group Chief People Officer 

Cindyanne is the most recent executive addition to the TalkSure team. She has a background in HR and worked for construction agencies and HOMii Lifestyle as an HR executive.

TalkSure reviews and comparisons

TalkSure is a niche company in South Africa, so there aren’t many reviews available – although they do have an employee happiness rating of 3.8. Their top competitors are Unity4, based in Australia, and ConSol, a contact center in Nigeria.

 

TalkSure’s contact information

TalkSure’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 27 (0) 860 333 343.

References

https://www.glassdoor.com/Overview/Working-at-Talksure-EI_IE3017396.11,19.htm

https://www.crunchbase.com/organization/talksure

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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