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AFS Business Solutions

3.6/5 • Glassdoor rating


At AFS Business Solutions, we value our role as the communicator for our client’s prospects and customers. We take pride in representing our clients and their brands because we know that in today’s marketplace impressions are everything. We cater to clients who require specialized inbound and outbound communication services and leave the “just name and number business” to traditional call centers.
Whether we serve as the sole contact or in an overflow or after hours capacity, we feel confident we can provide the necessary level of support and commitment your company deserves. We truly see ourselves as an extension of our clients and unlike most contact centers, we welcome our clients to participate at whatever level they desire in the training of our agents and CSR’s.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Jacie Hamby, Chief of Operations

Year Founded


Countries of fulfillment




Contact information


About AFS Business Solutions: Review and comparison

AFS Business Solutions is a BPO unlike any other. AFS Business Solutions is an answering service with expertise in a wide range of customer communication practices. They help companies across multiple industries and different sizes with comprehensive inbound and outbound offerings. 

Ever since its founding, AFS Business Solutions has been responsible for significant services tailored to a wide variety of client needs. The goal is to make your business problems solvable as easily as possible. They go the extra mile to support your existing services and complement your established business operations with tailored solutions.

AFS Business Solutions has been the right choice for companies like Arizona Blue Cross Blue Shield, Dixie, ArcBest Corporation, Heifer International, Baldor, and more. Industries of all kinds across the nation are serviced every day by this business and their call center expertise. 

AFS Business Solutions Outsourcing

The firm’s premium services cut down on the vital time your business needs to spend answering and making important phone calls. The operators can provide 24/7 phone support customized to what your firm needs to accomplish. They already assist a multitude of the Blue Cross and Blue Shield plans throughout the country.

AFS Business Solutions’s BPO services and pricings

AFS Business Solutions is a versatile BPO meant to offer excellent support across a multitude of business sectors. The capabilities of this company expand to meet whatever specific needs your firm has. Some of the top-quality services they provide include: 

  • Highly-experienced agent provision
  • Inbound and outbound call handling
  • Data security in whatever business operations you undertake
  • Fully-customized solutions
  • Liver operators available for answer 24/7

The company has decades of industry-leading support and service to back them up for businesses of any size.

AFS Business Solutions’ pricing

The pricing for AFS Business Solutions services will depend on the clients’ requirements and business needs due to their customized packages. They suggest calling them to find a suitable quote. A good place to start is their contact page.

How AFS Business Solutions outshines its competition

Thanks to AFS Business Solutions’s focus on tackling a wide variety of challenges with phone-centric solutions, they’ve been able to accommodate a wide array of different businesses at professional rates. Their BPO services include:

  • Customized virtual receptionist delivery
  • Welcoming retention services and satisfaction surveys
  • Secure data entry
  • Order verification, tracking, and processing
  • Customer acquisition through inbound and outbound telemarketing

They have a customer-facing phone presence to save you valuable time focusing on what’s most important to you.

Key executives

Jacie Hamby (Chief of Operations)

Jacie Hamby has been the company’s COO for nearly 20 years of its over 35-year history in the field. Her prior experience with the firm was in business development and client relations, allowing her to make top-level decisions with the basic functions of the company in mind. 

AFS Business Solutions reviews and comparisons

AFS Business Solutions is a premier call center provider with connections to trusted brands across the United States. They have brief documentation from employee reviews on their Glassdoor page.

AFS Business Solutions’s contact information

AFS Business Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-264-1100.


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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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