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3.9/5 • Glassdoor rating


Apello has been providing professional communications services for over 75 years. In that time, we have assisted our clients in designing communication solutions and processes that have increased business while reducing costs and dramatically enhancing their ability to serve their customers. We pride ourselves on providing world-class quality communications services 24 hours a day 365 days per year.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Jessica Paul, President

Year Founded


Countries of fulfillment




Contact information


About Apello: Review and comparison

Apello has been providing professional communications services for over 75 years. Salt Lake City based, this company assists clients in designing communication solutions and processes that have increased business while reducing costs.

Apello is focused on providing world-class quality communications services 24 hours a day, 365 days per year. They have been a premier provider of live answering and call center services since 1934.

While headquarters are in Salt Lake City, Apello has expanded to other locations to maintain flexible operations. All locations are within the continental United States. The business expanded to offer services in Spanish, and other translation services are available as well. 

Apello Outsourcing

Apello integrates a “high tech” and “high touch” approach when it comes to customer contact. What does this mean? Apello has invested in state-of-the-art software that allows an unprecedented level of customization for clients.  

In addition, Apello utilizes a rigorous 25 point evaluation approach to ensure operators meet customer satisfaction standards. Each call is recorded, and operators are evaluated weekly to ensure client and customer satisfaction.

Apello’s BPO services and pricings

Apello is a dynamic and robust provider and offers the following services:

  • 24/7 Answering Service
  • Appointment Scheduling
  • Tier 1 Tech Support
  • Order Entry and Call Centers
  • Conference Call Services
  • FaxMail Services
  • Voicemail Management

Apello serves a wide array of industries, and customizable software allows any business to take advantage of their services. Industries currently within Apello’s portfolio include legal, medical, property management, small businesses, and contractors. 

Apello’s Pricing

To get an accurate quote tailored to your business’s needs, contact Apello here. They have a unique price matching guarantee to ensure your business is getting the best deal out there. Another benefit to Apello’s pricing structure is that they bill monthly with no surprise fees or bills. This company also offers all-inclusive pricing that is very upfront and transparent.

How Apello outshines its competition

Apello’s formula for success includes:

  • Continuous operation since 1934
  • Nearly every aspect of the answering service is customizable
  • UPS powered generators ensure no call goes unanswered
  • No long term contracts
  • Continually evolving IT and software infrastructure 
  • Multilingual services available 

Key executives

Jessica Paul (President)

Jessica Paul has been with Apello for nearly 25 years. Her business administration skills, coupled with her expansive IT and technology skills, have allowed her to lead Apello to new heights. 

Brad Paul (Chief Information Officer)

Brad Paul has served as CIO for nearly 20 years. Brad’s role as CIO draws on his organizational, leadership, and IT skills to promote the goals of the company.

Apello reviews and comparisons

Known as a leader in the telecommunications industry, Apello is the go-to answering service for many businesses in the mountain west region of the United States. While we currently do not have any reviews for this company, we would suggest a comparison of the firm to other small to midsize BPO providers within the mountain west region, as well as other firms located on the west coast of the U.S.


Apello’s contact information

Apello’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 1-800-429-9444.


Apello news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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