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3.4/5 • Glassdoor rating


Aidey provides 24/7/365 customer support from the Philippines with native English support representatives. With more than six years of experience of customer service for start-ups, e-commerce and SaaS companies from various industries and sizes, Aidey possess the capabilities and experience to answer various business needs such as: answering service, call center, outbound services, cold calling, lead generation, Tier 1 support and more. With our customized Support as a Service approach, we analyze your customer care volumes, protocols, and complexity in order to provide a tailor-made team and suitable workflows for your company.

Aidey company structure


Sample highlight service offering of Aidey




Public or Private


Seats or staff



$5 mil. - $10 mil.





Yaniv Varochik , Founder & CEO

Year Founded


Countries of fulfillment




Contact information


About Aidey: Review and comparison

Aidey is a Business Process Outsourcing (BPO) located in Tel Aviv, Israel, specializing in flexible and cost-effective outsourcing solutions to businesses across all industries. Their tagline is, “Any solution, any industry, anywhere.” 

Established in 2013 by founder and current CEO Yaniv Varochik, Aidey has over seven years of experience finding the perfect professional for any business. Their mission is to “create economic opportunity for skilled members of the global workforce while providing outstanding services for innovative and extraordinary clients.”

Aidey is a small business with only 11 to 50 staff, and yet they continue to get great results with over 750,000 tickets resolved for their clients. Whether in their home base in Israel or their New York office, Aidey offers 24/7/365 support, so they’ll be there when you need it.

Aidey Outsourcing

Aidey takes customer service very seriously by providing the best outsourcing option available. They know choosing to outsource is a difficult decision and takes great care in showing that they care about a business’s customers as much as the company does.

Aidey is the best company and ensures that they set up the highest quality remote teams for their clients. They recently won the Top BPO Companies Agencies 2021 by Clutch and the Top BPO Company by good 

Aidey’s BPO services and pricings

Aidey is a powerful outsourcing provider with plenty of different services, including:

  • System design and configuration
  • Management, recruitment, and training for startups
  • Content management and moderation
  • Free onboarding
  • 24/7/365 support
  • Customer feedback
  • Outbound telephone services
  • Multilingual support
  • Review monitoring

They also offer more, including customizable plans, in the hospitality, SaaS, startup, e-commerce, and other industries.

Aidey’s pricing

Depending on what industry a client is in and what their needs are will depend on the pricing. They do offer free onboarding, so recruitment, training, and management are all provided. A client that chooses Aidey won’t have to worry about paying until the system they’ve chosen is up and running.

How Aidey outshines its competition

Aidey has a simple but effective six-step process when it comes to delivering digital outsourcing.

  • Find the best professionals out there
  • Match them with innovative clients and brands
  • Manage these professionals the way they deserve
  • Help clients scale effectively
  • Enjoy what they do
  • Continue to improve the way they work

Key executives

Yaniv Varochik (Founder and CEO)

Yaniv Varochik founded Aidey in September of 2013 and is still CEO of this dynamic BPO company. He’s a powerhouse for any industry and recently sold an e-commerce store with an annual revenue of $3.5 million.

Aidey reviews and comparisons

Aidey is a powerful and innovative BPO service center in Israel. Reviews on Glassdoor are positive, with 100% of them approving of the CEO. 

Aidey stands up to the competition with its inclusive systems and support. Compared to other small BPO solutions like Trans Cosmos Information Services and Global BPO, there’s no one better suited for helping a client than Aidey.

Aidey’s contact information

Aidey’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 972-523354627.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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