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3.5/5 • Glassdoor rating


We provide one-stop outsourcing services and
solutions for global and local brands.

What HSN offers its clients

HSN provides not only call center services but full suite of ICT outsourcing services including after sales product repair (specific to Philippine, Thailand, Taiwan, Vietnam, Malaysia presence brand). If partner would decide to make its products available in Asian market, HSN can carry out other support services for the client such as (product repair, warehousing and logistics and distribution.

How HSN outshines the competition

Our unique business model helped our clients not only establish call center support but can potentially grow its network and market reach in Asian market through our regional support infrastructure, service repair centers, warehouse and logistics and distribution partners.

HSN company structure

HSN Philippines is a subsidiary of Acer Inc. A global computer company. In 2022 HSN Corporation officially publicly listed company in Taiwan Stock Exchange. Majority of ownership of HSN Corp which HSN Philippines as country subsidiary is Acer Inc.

Sample highlight service offering of HSN

Level 1 Technical Support for as low as $1,250 per month.
Great Customer Experience for only $1,100 per agent per month.


HSN Building 1172-1180 President Quirino Avenue Extension, Paco, 1600, Manila, Metro Manila

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Game Dev & Support
  • Hardware Tech/IT
  • Hospitality
  • IT Services and IT Consulting
  • Recruiting Staffing
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation



Dio Vasquez

Year Founded


Countries of fulfillment
  • Malaysia
  • Philippines
  • Vietnam
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
Contact information


About HSN: Review and comparison

Highpoint Services Network Philippines, Inc. (HSN) is a full-service information and communication technology (ICT) services and business solutions provider. 

It offers firms ICT services and business solutions tailored to their specific needs and budget, empowering them to operate more efficiently and cost-effectively.

HSN Outsourcing

HSN was founded in 1999 in Malaysia. It aims to meet the vast demand for convenient, efficient, and easily accessible ICT services.

In 2018, HSN expanded its operations across the Asia Pacific region, with its headquarters now located in Taiwan. Among Highpoint Service Network’s goals is to broaden its reach and establish a stronger presence in the Asia Pacific market.

At HSN, a deep understanding of its client’s businesses and processes are crucial. Thus, this IT company is committed to embracing change and overcoming challenges to create and deliver value in an ever-changing market environment.

HSN strives to provide exceptional service not only to its clients but also to its employees and the community.

HSN’s BPO services and pricings

HSN is a trusted provider of customer experience and technology services for leading global and local brands.

Some of the HSN services are:

  • Contact center – HSN uses an omnichannel approach to personalize and modernize your customer experience. Its contact center solutions enable seamless communication between you and your customers across multiple channels, ensuring that your brand delivers the best possible customer experience. Let HSN help transform your business into a digital workspace.
  • Repair services – HSN Philippines offers nationwide coverage for after-sales support, with over 90 Service Partners throughout the country. By establishing strong networks and service hubs in four major locations in the Philippines, HSN has become the preferred ICT company for the after-sales market.
  • Managed services – top commercial enterprises and telecommunications companies trust HSN to manage and maintain their hardware, network, and endpoint support management. It offers customized services to ensure efficient and optimized IT support tailored to the specific needs of its clients.
  • Business solutions – HSN is dedicated to accelerating technology adoption. You can trust its experts to lead end-to-end technology needs and deployment.
  • Onsite services – HSN can also deliver ICT services right to your doorstep.
  • Board repair center – repairs for ICT Board and CE Board can be complex and time-consuming, requiring patience and precision in the repair protocol. With HSN at the forefront of board repairs, its lab is equipped with state-of-the-art equipment, enabling to tackle difficult faults with a high success rate in accordance with the manufacturer’s standards.

HSN Pricing

HSNP rates are customized and dependent upon each customer’s and clients’ sought services. However, they provide a free consultation. Talk to their experts to know more about their services and the rates offered.

How HSN outshines its competition

With an innovative spirit, HSN never ceases to improve itself. It invests tremendous effort in building its service infrastructure and manpower and equips its service centers with the latest technology. 

As a result, the firm has created a whole new brand image for HSN, symbolizing its proficiency in delivering efficient, convenient, and easily accessible ICT services.

 As the strongest supporter of Acer, its parent brand, it has adopted the visual concept of a “motherboard.” The design combines dots, lines, and planes to convey the brand’s image of advanced technology.

Key executives

Diogenes Vasquez (General Manager at HSN Philippines) 

Diogenes Vasquez has expertise in strategic consulting, including product and business plan development and go-to-market planning. 

He has experience managing profit and loss (P&L), driving operational enhancements and efficiency, and developing after-sales support and service businesses. 

Additionally, he has a proven track record in business development, new product line development, new business establishment, and portfolio management.

HSN reviews and comparisons

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their businesses grow.

HSN’s contact information

HSN’s main headquarters is located in:

HSN Building 1172-1180 President Quirino Avenue Extension, Paco, 1600, Manila, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +63027200090.

HSN news, podcast & articles

No news, podcast & articles available for this BPO

HSN videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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