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SRG Asia Pacific

3.5/5 • Glassdoor rating


SRG Asia Pacific Sdn Bhd is a pioneer BPO service provider in Malaysia associated with the Usaha Tegas Group, one of the leading, locally owned conglomerates in Malaysia and the region. The shareholders established the first publicly listed and one of the largest BPO service providers in Philippines with numerous global clients from North America, Europe and Asia Pacific while the Usaha Tegas Group, based in Kuala Lumpur, has extensive investments in diverse industries across the region. We also have affiliated delivery centers in Dalian and Manila. We are an MSC status company recognised as leading service provider within the Global Business Services cluster by MDEC.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Anoop Vettath, TitleChief Executive Officer

Year Founded


Countries of fulfillment




Contact information


About SRG Asia Pacific: Review and comparison

SRG Asia Pacific SDN BHD is a Business Process Outsourcing (BPO) services provider under the umbrella of Usaha Tegas Group, a conglomerate locally owned in Malaysia and a leader in BPO innovation that boasts considerable investments in a wide array of industries across the Asia Pacific region.. 

SRG Asia Pacific was one of the first publicly-listed BPO solution providers in the Philippines and is currently one of the largest. This company serves clients all over the globe, including in Asia Pacific, Europe, and North America.

SRG Asia Pacific Outsourcing

SRG Asia Pacific holds affiliated delivery centers in Manila and Dalian. It is an MSC status company, recognized by MDEC as a foremost solution provider within the worldwide business services cluster.

SRG Asia Pacific places a great deal of emphasis on relationships. Instead of simply viewing clients and their customers as numbers and ROI, this company strives to help create tight-knit relationships between its clients and their customers.

SRG Asia Pacific’s BPO services and pricings

To meet the needs and goals of its client companies, SRG Asia Pacific offers the following services:

Front Office BPO Services

  • Customer Interaction Services and Consultancy
  • Campaign Activity Planning
  • Operational Reviews
  • Customer Interaction Consulting
  • Operational Consulting
  • Cultural Imaging
  • Transcription Services

Back Office BPO Services

  • Product Fulfilment
  • Accounts Receivable
  • Accounts Payable

Human Resource Services

  • Employment Services of Foreign and Local Talent
  • Payroll Systems Management
  • End-to-end HR Management Services
  • Foreign Knowledge Worker (FKW) Employment Pass Processing Services

Information Technology Services

  • Data Mining
  • Database Management
  • Hosted/Shared Call Center Services
  • Connecting to Client Services
  • Voice Loggers
  • Customer Relationship Management (CRM) Software Solutions
  • Telephony Solutions
  • Technical Support

Knowledge Process Outsourcing Services

  • Customer Initiation Process Management
  • Continuous Operational and Soft-Skill Training for Service Staff
  • Data Analytics and Insight
  • Project Management
  • Business Research
  • Build Operate Transfer (BOT)

SRG Asia Pacific’s pricing

SR Asia Pacific creates solutions packages that are specifically tailored to meet the needs and goals of each particular client company. Thus, no two service packages are identical, and pricing, therefore, varies between packages.

To receive a consultation and quote, contact SRG Asia Pacific.

How SRG Asia Pacific outshines its competition

In its 16 years of industry experience, SRG Asia Pacific has made its mark by remaining focused on people and communities. This BPO service provider’s experience leadership offers a wealth of diverse experience in culture as well as service, sales, and support. 

SRG Asia Pacific’s approach to BPO solutions is focused on digitization, embracing cutting-edge technology in robotics and artificial intelligence. This BPO solutions provider offers multi-channel capability and an analytics-driven approach that guarantees measurably improved outcomes for its client companies.

Key executives

Anoop Vettath, Chief Executive Officer 

Anoop Vettath has served as CEO of SRG Asia Pacific since November of 2017. Before that, he served the company as Senior Director of Operations and Revenue Assurance. Vettath received his bachelor’s degree in Mechanical Engineering from the All India Institute of Technology in 2003.

SRG Asia Pacific reviews and comparisons

SRG Asia Pacific’s clients give the company high marks for the efficiency and professionalism of its staff and for its people-oriented approach to BPO solutions.

SRG Asia Pacific’s contact information

SRG Asia Pacific’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .



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