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Advantage Communications

About

With 25 years in service, we’ve mastered the dynamic between cost-efficiency and customer service, meaning you won’t have to sacrifice one for the other. www.advantagecall.com

Advantage Communications is a Canadian outsourced service provider of Tech Support, IT Helpdesk and Customer Service. We provide smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Alexa ranking

13,153,404

Domain Authority

14

Site traffic

1,345

OA ranking

-

Glassdoor rating

3

CrunchBase ranking

-

Details

Executive

Ron Mayes, President

Year Founded

1997

Countries of Fulfillment

-

Sectors

-

Contact information

1-800-296-4022

https://www.advantagecall.com/

Social media

About Advantage Communications: Review and comparison

As a business process outsourcing (BPO) company, Advantage Communications offers a variety of help desk and customer support options that fit the needs of businesses throughout the world in the Internet and communications technology industry.

Advantage Communications states on their company website that they bring together people, passion, and technology to help businesses run efficiently and with processes that work for them and their customers.

Headquartered in Prince Edward Island, Canada, this company has additional locations in Jamaica and Mexico. Between the three locations, they currently have 3,000 employees and continue to add more each year.

Advantage Communications Outsourcing

The firm takes an all-encompassing approach to its outsourcing strategy. For 25 years, this company has worked to bring call center operations for businesses around the world into their outsourcing portfolio to help alleviate strain on company resources. 

As a company, Advantage Communications has consistently earned Net Promoter Scores above 45 points, and the company has an 85% success rate for first-time resolution calls. Advantage Communications prides itself on being a PCI DSS Compliant company.

Advantage Communications’s BPO services and pricings

As a full-service corporation for BPO needs, Advantage Communications offers a wide variety of options for companies of all sizes. Of all the solutions they offer, a few of the most popular include:

  • Help Desk Support
  • Issue Resolution
  • Troubleshooting
  • Email Support
  • Set-Up Issues
  • Reservations
  • Accounts Receivables
  • Customer Care
  • Technical Support
  • Application Support
  • Web Hosting
  • Customer Origination
  • Billing
  • Network Drive Mapping
  • Software Support
  • Inbound Lead Generation
  • Sales Support
  • Activation

Advantage Communications offers flexible solutions for their clients and manages and directs the operations rather than just maintaining them per their company website.

Advantage Communications’ pricing

Although Advantage Communications does offer different call center service packages that correspond to different company needs, they do not provide specific pricing guidelines on their website for each package. Instead, this company recommends that prospective clients reach out to their sales staff through their online contact form for a direct quote.

How Advantage Communications outshines its competition

Advantage Communications can provide call center services across different time zones and with a significant staff with three locations across different continents. Therefore, they are able to provide service around the clock and in a timely fashion. 

With the fast response time and accurate resolution scores they have earned, Advantage Communications can fix issues and secure customer relationships through their attention to detail and high-performing personal skills.

Key executives

Ron Mayes (President and CEO)

Ron Mayes has served as the President and CEO of the company since 1990. Previous to that, he served as General Manager at REACT international.

Janis Ancic (Chief of Staff)

Janis Ancic has been with this company since 2010. Having started as the company’s Project Implementation Manager, she quickly moved into the role of Project Manager before stepping into the Chief of Staff position.

Advantage Communications reviews and comparisons

With thousands of employees and an average customer retainment range of 8-12 years, they have earned the trust of many throughout the world. Both individuals and companies have benefited from the superior service that Advantage Communications offers.

Advantage Communications’s contact information

Advantage Communications’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-800-296-4022.

References

https://www.glassdoor.com/Overview/Working-at-Advantage-Communications-EI_IE413638.11,35.htm

https://www.crunchbase.com/organization/advantage-communications-inc

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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