About Advantage Communications: Review and comparison
As a business process outsourcing (BPO) company, Advantage Communications offers a variety of help desk and customer support options that fit the needs of businesses throughout the world in the Internet and communications technology industry.
Advantage Communications states on their company website that they bring together people, passion, and technology to help businesses run efficiently and with processes that work for them and their customers.
Headquartered in Prince Edward Island, Canada, this company has additional locations in Jamaica and Mexico. Between the three locations, they currently have 3,000 employees and continue to add more each year.
Advantage Communications Outsourcing
The firm takes an all-encompassing approach to its outsourcing strategy. For 25 years, this company has worked to bring call center operations for businesses around the world into their outsourcing portfolio to help alleviate strain on company resources.
As a company, Advantage Communications has consistently earned Net Promoter Scores above 45 points, and the company has an 85% success rate for first-time resolution calls. Advantage Communications prides itself on being a PCI DSS Compliant company.
Advantage Communications’s BPO services and pricings
As a full-service corporation for BPO needs, Advantage Communications offers a wide variety of options for companies of all sizes. Of all the solutions they offer, a few of the most popular include:
- Help Desk Support
- Issue Resolution
- Email Support
- Set-Up Issues
- Accounts Receivables
- Customer Care
- Technical Support
- Application Support
- Web Hosting
- Customer Origination
- Network Drive Mapping
- Software Support
- Inbound Lead Generation
- Sales Support
Advantage Communications offers flexible solutions for their clients and manages and directs the operations rather than just maintaining them per their company website.
Advantage Communications’ pricing
Although Advantage Communications does offer different call center service packages that correspond to different company needs, they do not provide specific pricing guidelines on their website for each package. Instead, this company recommends that prospective clients reach out to their sales staff through their online contact form for a direct quote.
How Advantage Communications outshines its competition
Advantage Communications can provide call center services across different time zones and with a significant staff with three locations across different continents. Therefore, they are able to provide service around the clock and in a timely fashion.
With the fast response time and accurate resolution scores they have earned, Advantage Communications can fix issues and secure customer relationships through their attention to detail and high-performing personal skills.
Ron Mayes (President and CEO)
Ron Mayes has served as the President and CEO of the company since 1990. Previous to that, he served as General Manager at REACT international.
Janis Ancic (Chief of Staff)
Janis Ancic has been with this company since 2010. Having started as the company’s Project Implementation Manager, she quickly moved into the role of Project Manager before stepping into the Chief of Staff position.
Advantage Communications reviews and comparisons
With thousands of employees and an average customer retainment range of 8-12 years, they have earned the trust of many throughout the world. Both individuals and companies have benefited from the superior service that Advantage Communications offers.
Advantage Communications’s contact information
Advantage Communications’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-800-296-4022.