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3.9/5 • Glassdoor rating


OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the worlds most trusted brands. OutPLEX is the largest customer digital engagement provider globally.

Global brands turn to OutPLEX for complex outsourcing utilizing our digital innovation centers of excellence and highly skilled engagement experts for a greater ROI.

Since 2001, OutPLEX has successfully transacted billions of customers experiences on our clients behalf via phone, digital messaging, chat, social media and more with a track record of quality, service and delivery.



Public or Private


Seats or staff



$1 to $5 million (USD)





Tonya Coker, Vice President

Year Founded


Countries of fulfillment




Contact information



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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