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Medical Connections

0.0/5 • Glassdoor rating


Medical Connections, Inc. specializes in providing traditional telephone answering service and call center services specifically tailored to physician offices, medical service providers, and other healthcare related businesses. Because we are dedicated solely to the healtcare market, our familiarity with the field is unmatched among other answering services and call centers. Our equipment and telephony provides us with 99.99% uptime, ensuring we are always available to answer your calls.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information

(214) 696-5258

About Medical Connections: Review and comparison

Medical Connections Inc is an established Business Process Outsourcing (BPO) company providing answering and call center services for medical providers, physicians, and the healthcare industry as a whole from its home in Dallas, Texas. The company promises “nearly 50 years of combined experience in the [medical] industry.” 

It was founded by Sylvia Peppard, R.N. in 1989, and is currently operated by her son, William “Billy” Peppard. At its core, they are dedicated to filling the needs of the medical community by offering virtual assistance services to medical offices of any size.

The Texas Department of Assistive and Rehabilitative Services, Division for Blind Services named Medical Connections Inc “Business of the Year” in 2014 for its practices in employing individuals who are blind or visually impaired.

Medical Connections Outsourcing

Medical Connections Inc offers a unique service for the industry by specializing in the medical field and ensures HIPAA and HITECH compliance for their clients’ peace of mind. With 99.99% uptime, they are available 24/7/365 for numerous services from virtual receptionists to handling and processing after-hours calls. 

Medical Connections’s BPO services and pricings

Medical Connections Inc’s services start as simply as virtual receptionist work that allows clients to work at peak efficiency without hiring more staff. Other services include:

  • Voicemail notifications
  • Email and fax message delivery
  • Text messaging
  • Emergency dispatch
  • Front office support

After-hours services follow the instructions laid out by the client to ensure all necessary information is documented and patients are then forwarded to the appropriate on-call providers, with a follow-up call later to offer a “little personal touch to help put patients’ and families’ concerns at ease.”

Medical Connections Inc’s pricing

Due to the broad range of offerings and potential client needs, we cannot provide pricing information for it. If interested in seeking services, contact them through their website.

How Medical Connections outshines its competition

By providing services catered exclusively to the medical field, the BPO is able to offer unparalleled services for physicians’ offices, medical & pharmaceutical supply companies, and ranging in size “from single-doctor offices to large, multi-physician, and multi-location practices.” 

With over $5 million in revenue and more than thirty years in their niche, Medical Connections Inc is a powerful BPO option.

Via their Facebook page, clients are updated on changes to the Medical Connections, Inc. family and informed of external threats to their security, like DDoS assaults, that may have affected them despite the threats not being caused by Medical Connections Inc’s systems being the source of the weakness.

Key executives

William F. (Billy) Peppard (President and Owner)     

William Peppard has been the president of Medical Connections Inc for over thirty years. He has extensive knowledge and experience in telecommunications, operations management, and healthcare.                                                                 

Tammy Stastny (Operations Manager)                                                                                     

Sue Thorn (Business Office Manager and Controller)           

Medical Connections reviews and comparisons

We do not have any reviews for Medical Connections Inc. Comparisons can be made between Medical Connections Inc and other BPOs that provide virtual receptionist and after-hours services, both within and without the medical industry.


Medical Connections’s contact information

Medical Connections’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (214) 696-5258.


Medical Connections news, podcast & articles

No news, podcast & articles available for this BPO

Medical Connections videos & images

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