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3.0/5 • Glassdoor rating


EMS CRM is a full service Customer Contact Center providing world class companies with outsourced Customer Relationship Management. Our clients receive scalable Customer Care & Technical Support programs maximizing and enhancing their current customer relationships.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Mitch Johnson, President & CEO

Year Founded


Countries of fulfillment




Contact information


About EMS CRM: Review and comparison

EMS CRM is a contact center solutions Business Process Outsourcing (BPO) service provider headquartered in Omaha, Nebraska, USA. EMS CRM has been providing various customer support services to businesses in the Telecommunications and healthcare industries since 1998.

EMS CRM is committed to the following core values as a BPO service provider:

  • Respect
  • Dignity
  • Integrity
  • Honesty
  • Fairness
  • Improvement
  • Innovation
  • The idea that “Attitude is everything.”

EMS CRM has been serving the US as a BPO services provider for over 20 years. The company’s current size is 201-500 employees, indicating that they are a mid-sized BPO firm. 

EMS CRM Outsourcing

EMS CRM focuses on providing customized solutions and services for each of its clients. They offer inbound and outbound customer relations management (CRM) and utilize text/SMS, live chat, email, and call center customer support. They seek to build long-term relationships with business owners seeking call center solutions by encouraging brand loyalty

EMS CRM is committed to “Humanizing Customer Service” by providing timely, end-to-end customer support services. They pride themselves on delivering accent-neutral customer service across multiple platforms. They’re award-winning, and their creation of custom service plans and pricing for each client is notable.

EMS CRM’s BPO services and pricings

EMS CRM is incredibly dynamic, and they provide all of the following services to their clients:

  • Inbound call center support
  • Hospitality solutions
  • Outbound customer services
  • Inbound technical support
  • Email support
  • Expert and versatile agents
  • Text and SMS services
  • Chat services
  • Customer loyalty efforts
  • Social media monitoring services
  • Customized CRM services
  • Healthcare customer service

The firm provides these services to the telecommunications industry, the healthcare industry, and the hospitality industry. 

EMS CRM’s pricing

EMS CRM offers a variety of services to many different clients in diverse industries. While their pricing isn’t published on their website, you can request a free quote on their website. The website claims that requests for a quotation will receive a response within 24 hours, emphasizing their commitment to quick turn-around times. 

How EMS CRM outshines its competition

EMC CRM outshines the competition by providing customer support services across a variety of platforms and by customizing their services, plans, and pricing to each individual client to ensure specifically tailored support.

Different businesses have different needs, and EMS CRM appears prepared to meet those varied needs with their BPO services. Their customer loyalty program is innovative since this is a particularly difficult element of a business model to outsource.

Key executives

Mitch Johnson (President, CEO, and Founder)

Mitch Johnson started EMS CRM in 1998 with a vision to provide the best, most custom BPO services on the market. He highly believes in maximizing and improving a company’s relationship with its customers.

EMS CRM reviews and comparisons

EMS CRM offers positive testimonials on their website, but other than these curated reviews, none are available at this time. 

We recommend reaching out to various mid-sized, American-based BPO service providers to compare prices and ask the company for past or current client references to compare the cost, quality, and efficiency of EMS CRM vs. other BPO providers. 

EMS CRM’s contact information

EMS CRM’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-855-520-6489.


EMS CRM news, podcast & articles

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EMS CRM videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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