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Probe CX

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About

Probe is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to bolster and optimise our client operations. Founded more than 40 years ago and with 15,000-plus staff across five countries, the company delivers exceptional customer experiences through its deep knowledge and capabilities in Contact Centre and Customer Management, Digital Consulting, Intelligent Automation and Analytics.

What Probe CX offers its clients

Business Process Outsourcing BPO, Customer Service and Sales, Collections and Credit, Consulting and Insight, Legal Business Process Outsourcing, Field Services, and Call Centre

How Probe CX outshines the competition

We can assist you in converting your customer needs into actions and as your trusted partner, we take the time to understand your strategic drivers and business goals to deliver the right solutions - augmenting people with technology to bring out the best in both.

Headquarters

Level 7, South Tower , 485 La Trobe Street , Melbourne, VIC, Australia, Victoria

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Highlights

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Details

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Contact information

+61 (3) 9508 4666

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https://www.probegroup.com.au/

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About Probe CX: Review and comparison

Probe CX is a leader in the customer experience industry, operating across the Pacific, Asia, and North America. It designs and deploys solutions anchored around the delivery of exceptional customer experience. 

Operating with over 18,000 staff across five countries, Probe CX devotes significant time to customizing the solutions it offers to its client’s specific requirements. It has spent 40 years partnering with clients to make their businesses better. 

Probe CX Outsourcing

Probe CX recruits, trains, and nurtures the best people in Australia and abroad to deliver the client’s desired results. It offers both onshore and offshore solutions, sourcing from a network of teams and staff in the Philippines. 

Probe CX’s outsourcing focuses on three main services:

  • Contact centers
  • Credit and collections 
  • Back office

Probe CX’s BPO services and pricings

Probe CX partners with businesses from a broad range of industries, providing business solutions through human-led technology. This technology is blended with great customer experiences to make the partnerships beneficial to clients. 

The industries that Probe CX work in include:

  • Automotive
  • Banking and finance
  • Fast growing tech
  • Government
  • Healthcare and insurance
  • Retail and e-commerce 
  • Superannuation
  • Telecommunications 
  • Transport and logistics 
  • Travel 
  • Utilities

Apart from its outsourcing solutions, Probe CX also administers strategy and technology solutions. These solutions range from consulting on digital transformation and intelligent automation digital-ready operating models and incorporating intelligent operations with AI and analytics at the core. 

These services include:

  • Customer management and CX
  • Knowledge management
  • Consulting
  • Intelligent automation
  • IVR and NLP technology
  • Business insights and analytics

Probe CX’s pricing

Probe CX’s pricing plans are currently unavailable to the public. Interested partners may inquire through Probe CX’s website. 

How Probe CX outshines its competition

Probe CX claims that “We think differently. We behave differently. We look different. We sound different.” For their clients, this means less errors or complaints, smarter automation, affordable and competitive solutions, and hiring additional support faster. 

Probe CX is not different for the sake of being different– they’re different because it’s the key to achieving great customer experience. 

Key executives

Andrew Hume (Chief Executive Officer)
Andrew Hume is devoted to fostering a work environment where inspired people use creative thinking, innovation, and relentless commitment to deliver to their clients. 

He has worked in leadership roles in the customer experience industry for more than 20 years. 

Avik Choudhuri (Chief Growth Officer)

Avik Choudhuri is responsible for driving Probe CX’s passion for using cutting-edge technology to help their clients identify, embrace, and implement digital solutions to improve efficiency and effectiveness. 

He has worked in executive roles in the contact center industry for more than 16 years. 

Daniel Edwards (Chief Operating Officer)

Daniel Edwards works on the day-to-day operations of Probe CX, collaborating with clients and teams to deliver success and continually strive for ways to improve.

He brings over 20 years of experience creating, inspiring, and enabling teams to deliver sales and service moments that lead to customer satisfaction. 

Probe CX reviews and comparisons

Probe CX prides itself on being one of the industry’s most awarded providers. A major accomplishment is being named Frost and Sullivan’s Contact Center Outsourcing Provider of the Year for ten consecutive years. 

They received the Best Virtual Hiring Process award at the Global BPO TA Awards 2021. The Everest Group’s PEAK Matrix has also named them Leader and Star Performer for 2022. 

Reviews from staff praise the company culture, particularly that built with fellow employees. 

Probe CX’s contact information

Probe CX’s main headquarters is located in:

Level 7, South Tower , 485 La Trobe Street , Melbourne, VIC, Australia, Victoria

Further, you may virtually reach out the company through the following contact information:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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