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The Legacy Connection

5.0/5 • Glassdoor rating


The Legacy Connection (TLC) is an award-winning, full-service telecommunication company partnering with clients to seamlessly integrate business solutions 24 hours a day, 7 days a week. We design communication strategies to meet every client’s need while enhancing customer experiences with live, personal attention rather than automated voicemail, as well as offering professional receptionist services at a fraction of the cost of in-house staff. Although our list of services is extensive our motto is always the same: “The Legacy Connection, Answering every caller with TLC…since 1955”.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Robin Bailey, President

Year Founded


Countries of fulfillment




Contact information


About The Legacy Connection: Review and comparison

The Legacy Connection has since 1955 provided exceptional telecommunication and answering services to businesses across the world. Through options like appointment scheduling, virtual receptionist services, and more, The Legacy Connection Connection helps clients better integrate communication systems in their business processes.

Thanks to its fantastic team of experts, The Legacy Connection designs communication strategies depending on each company’s needs. The customized communication strategy design helps target each client’s peculiar problem areas while also prioritizing customer experience.

The Legacy Connection is an award-winning establishment providing BPO answering solutions since its 1955 debut in Tuscaloosa, Alabama. Founded by Ms. Hazel Brown Upchurch, the company currently has a female president, reflecting a zero bias policy.

Since its inception, the company’s name has changed a couple of times. Also, the drastic evolution in technology has been evident in the company’s offerings, as it ensures to stay at the cutting edge of innovations in telecommunication.

As of now, The Legacy Connection has 28 full-time employees. Recent figures show a revenue of $7 million.  

The Legacy Connection Outsourcing

The communication systems set up by The Legacy Connection aren’t just about automated responses. Instead, the company goes the extra mile to set up a system that offers personalization.

Developing customer-centric systems has always been the approach of The Legacy Connection to communication design. It’s a comprehensive approach that leverages varied communication forms like social media, emails, webchats, live chats, and voice calls. 

The Legacy Connection is a proud member of the Association of Teleservices International, where the company has recently won an award of excellence.

The award is a testament to the company’s processes which include exceptional caller experience, lightning-fast response time, great courtesy, accuracy, and overall service experience. The Legacy Connection has received the award 11 times through its existence. 

Other awards in the company’s catalog include; the CAM-X Award of Excellence, UAB Excellence in Business Top 25, and the NAEO Superior Agent service award. 

The Legacy Connection’s BPO services and pricings

As a communication BPO provider, The Legacy Connection offers the following;

  • Answering Services
  • Appointment Scheduling
  • Boutique Services
  • Virtual Receptionist Services
  • Vacation and Temporary Coverage
  • Disaster Preparedness

The Legacy Connection’s expertise can be felt in any communication process – an indication of the company’s understanding of the industry.

The Legacy Connection’s pricing

Pricing for The Legacy Connection’s array of BPO services depends on the client’s needs and specifications. Get in touch with The Legacy Connection by filling out the online form on their website.

How The Legacy Connection outshines its competition

Here’s how The Legacy Connection stays ahead of competitors:

  • Customer-centric approach
  • Focus on client’s customers and end-users
  • Seamless tech integration 
  • Flexible services 

Key executives

Robin Bailey (President)

Robin Bailey has been the President of The Legacy Connection since December 1997. She has effectively continued with the company’s mission and vision, steering the company in an upward direction.

The Legacy Connection reviews and comparisons

The Legacy Connection aims to stay ahead of innovation in the communications and answering service industry. For better context on The Legacy Connection, we’ll recommend a comparison with other industry service providers. 

The Legacy Connection’s contact information

The Legacy Connection’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call 800-250-5160.


The Legacy Connection news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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