Advait Techserve

Advait Techserve India Pvt. Ltd. (Advait) is a Mumbai-based enterprise operations company that builds, runs and transforms business-critical functions for banks, energy companies, global enterprises and investors. Founded in 2002, it began by delivering managed services to India’s banking and payments industry and has since grown into a diversified operations and outsourcing provider serving clients in India and global markets.

The company organizes its work into five practices. Its customer experience practice builds and operates enterprise customer service organizations across voice, digital and technical support channels from L1 to L3. The global capability center practice helps clients build, operate and scale offshore capability centres, including under a build-operate-transfer model. The banking and payments practice runs infrastructure such as ATM, cash deposit machine and point-of-sale networks, covering first- and second-line maintenance and related field services.

Two further practices extend beyond traditional BPO. Advait’s renewable energy operations practice keeps solar, wind and battery storage assets producing, and its private equity operations practice supports investors with operational due diligence, portfolio transformation and margin improvement. The company also lists finance operations, IT and enterprise applications, automation and RPA, analytics, NOC operations, e-surveillance and back-office support among its capabilities.

Advait describes itself as an operator rather than an adviser: it takes ownership of an operation and is paid against availability, yield and service levels. Each engagement follows a design, build, operate and transform method, with a multi-tier governance cadence of daily huddles, weekly performance reviews, monthly business reviews and quarterly strategic reviews. The company offers build-operate-transfer, managed operations, performance partnership and operating partnership models, and says it runs 24/7 command centres.

The company states that its operations are ISO 27001, SOC 2 and PCI-DSS aligned. It has its headquarters in Santacruz West, Mumbai, and an office in Pune, and reports serving more than 12 industries.

Advait is suited to banks, payment networks, financial services firms, renewable energy operators, technology companies and private equity investors that want a single accountable partner to run customer operations, capability centres or mission-critical infrastructure in India.

Advait Techserve’s main headquarters is located in:

39-44 Dheeraj Heritage Business Centre, S.V. Road, Santacruz West, Mumbai 400054, Maharashtra, India

Further, you may virtually reach out the company through the following contact information:

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