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4/5 • Glassdoor rating


One Touch Solutions was founded in Melbourne, Australia and specializes all forms of call centre outsourcing services. It includes outbound and inbound call centre services which helps you better utilize…’your time, money and resources, and boost your bottom-line. We partner with you to provide the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies.
One Touch Solutions delivers a full range of BPO services and support to deliver these services in the way that best meets customer needs. Customers are the key to any business and it’s imperative to keep the existing customer happy and to acquire more customers for our clients. Our services help businesses to perform both these activities. Our strategically designed services help our clients to expand their market share, acquire more customers, increase sales and enhance customer service.
We want to work with you in the way that makes the most sense for your needs, budget and timeline. We are working in all domains and service a wide range of clients globally which speaks to our experience and ability.



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Bharat Surana, CEO

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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