$100 mil. - $250 mil.
About Arvato: Review and comparison
Arvato is a division of the German powerhouse, Bertelsmann, and one of several similar branches. The UK-based division provides CRM solutions to help local and international clients streamline various business processes, including finances and human resources.
Beyond the head office in Slough, the company has additional branches in Swansea, Warwick, Newcastle, Willerby, and Farnborough. Arvato employs more than 1,500 people throughout the United Kingdom and commands an annual revenue of over $285 million.
Arvato prides itself on its people and their ability to deliver exceptional customer service to every client. The firm boasts more than fifty years of experience in the industry with several long-term clients.
One of the key points that the company drives home is its commitment to diversity and inclusion. Following the motto “Be 100% You Every Day,” the firm strives to reflect that mantra in every office. Some of the initiatives include empowering people with disabilities, creating gender equality, and supporting the LGBTQ+ community.
Arvato’s BPO services and pricings
Arvato uniquely addresses its offerings. Instead of listing services on the website, the firm lists common customer challenges and how the team can help a client overcome them.
- Improve your customer’s experience
- Attract more customers
- Digital customer service
- End-to-end financial services
The team can also help companies with back-office support, including streamlining operations for a more efficient workflow. Arvato even offers intelligent automation options to improve back-office operations.
Arvato does not list pricing on the website, likely due to the nature of the industry and the need for custom options. Contact the team to discuss your needs and get a quote.
How Arvato outshines its competition
This award-winning team holds several commendations throughout the UK, including some Customer Excellence awards. Arvato cites three key factors that allow the firm to sustain its success rate:
- People committed to the company culture with a focus on cooperative work, entrepreneurial mindsets, and creativity.
- Technology that’s innovative and efficient.
- Flexible strategies allow them to serve clients anywhere in the world.
Additionally, the firm features a segment of the website for insights, which includes Arvato Talks about trends in the industry, a CX Transformation Roadmap Builder, and a series of free educational white papers.
Debra Maxwell (Chief Executive Officer)
Maxwell stepped into her current role in 2013 after serving at other branches for several years. She brings a lengthy history of customer service and management experience to the firm. Maxwell completed an Executive Development Program at Harvard Business School and several programs under Bertelsmann University.
Richard Parkin (Chief Financial Officer)
Parkin started as the Head of Finance for Arvato in 2004, then earned a promotion in 2013. He studied accounting and finance at the University of Central Lancashire.
John Wybrant (Chief Operating Officer)
Wybrant joined the Arvato UK team in 2010 after spending three years setting up the company’s first UK local authority account. Before that, he spent over a decade with the East Riding of Yorkshire Council.
Arvato reviews and comparisons
There are no reviews or ratings on reputable sites to provide insight into the customer experience. It would be a good idea for prospective customers to research companies like Arvato to compare pricing and services before hiring the firm.
Arvato’s contact information
Arvato’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (+63) 2 709 1795.