$1 mil. - $5 mil.
Kathy Ydrovo E., General Manager/ comercial manager
About Kolvoz: Review and comparison
Kolvoz is a Bogota run consumer services and business process outsourcing (BPO) company that strives to bring you closer to your customers. They’ve been helping businesses with various processes since 2008 and have since become a sought-after BPO company.
This excellent BPO company focuses on providing the best service to clients through proper planning, implementation, and follow-up. They want their clients to trust them throughout the process because it’s one of the only ways the partnership can work.
Since launching in 2008, Kolvoz has sustained anywhere from 11 to 50 dedicated employees, with a turnover rate of less than 5%. Their last reported annual revenue in 2020 was approximately $362,289.
The employees at Kolvoz take pride in being able to advise and help their clients create, improve, or implement a strategy that suits the company in their goals. They do this by building a relationship with the client and earning their trust.
Their customer service is top-notch. They assist their clients in customer satisfaction through email, phone, and live chat. Plus, they’re there for their clients through the same communication methods.
Kolvoz’s BPO services and pricings
As a consumer service and BPO agency, the services that Kolvoz provides include:
- Database generation
- Database management
- Select telemarketing
- Customer service
- Appointment scheduling
- Digital marketing
- One-off campaigns
- Advice and assembly of contact strategies
Unlike some BPO providers, Kolvoz is rather upfront about its pricing and how it works. They break down their services based on the time provided.
For example, for services provided for up to one month, they have set prices, and then you’ll pay an additional VAT. Then they have pricing for a minimum of three months, which is naturally going to cost more.
As for their non-voice services and one-ff campaigns, those are priced separately from their other services. While the website outlines these well, you can reach out to them via email if you need more clarification.
How Kolvoz outshines its competition
This BPO agency takes a lot of pride in its approach to customer service and strategy implementations. Some of the ways they outshine their competition by:
- Providing qualified leads
- Building relationships and trust with clients
- Proper implementation of strategies
- Following up with clients after launching a strategy to see where improvement is needed or if it’s needed at all
- Supporting clients with their goals, whatever they might be
- Increasing sales by at least 10% annually
Kathy Ydrovo E. (General Manager)
Kathy has been the acting General Manager for Kolvoz since their founding in 2008. Her expertise in building relationships, her ability to lead, and her experience in the business world make her exceptional at running the Kolvoz operation
Kolvoz reviews and comparisons
Kolvoz is a consumer services and BPO company that’s helping clients reach their goals. Through non-face-to-face sales and strategy building, they’ve been able to have many satisfied customers. You can compare this agency to other small BPO companies in Colombia and South America
Kolvoz’s contact information
Kolvoz’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 57 1 743 0996.