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3.5/5 • Glassdoor rating


We are a leading Canadian Business Process Outsourcing (BPO) solutions provider with a solid track record of providing end-to-end B2B2C solutions for many of the largest North American brands in the Financial Services, Government, Retail, and Manufacturing sectors. We’ve been providing valuable services to our clients since 1977 with our 40th anniversary of operations being celebrated in 2017

Our clients seek our support to not only assist with their needs for capacity and flexibility, but importantly to assist them with designing service solutions and strategies that surpass their expectations. Whether performing as an extension of a company’s existing capabilities or as a stand-alone service delivery channel – we bring the right expertise, best practice processes, and technology to ensure your benefits are optimized.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Christine Barr, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information



About NTT: Review and comparison

Now known as NTT, Millennium 1 Solutions is a top Canadian BPO with a head office located in Toronto, Ontario. Serving clients across North America and the Philippines, the firm is recognized for its financial, government, retail, and manufacturing services.

Founded in 1977, this BPO offers clients more than 40-years of experience in outsourcing, optimization, and business solutions. They strive to blur the line between client and outsourced staff, creating a fully integrated extension of the companies they work with.

Millennium 1 Solutions has between 1,001 and 5,000 employees, serving a wide range of industries with digital outsourcing. With a high success rate in their field, they have an average annual revenue stream of between 100 to 500 million USD.

NTT Outsourcing

As a business process outsourcing partner, Millennium 1 Solutions is an ideal partner. They have a strong approach to client relations, working closely to create a streamlined plan for success.

Although the head office is in Toronto, the company has one office in Manila in the Philippines. They also host Canadian offices in:

  • Ottawa
  • Orangeville
  • Sudbury
  • Montreal
  • Bridgewater
  • Yarmouth
  • Edmundston

The firm focuses on end-to-end solutions as a means of minimizing time and financial waste. As a one-stop-shop for everything from data entry to contact center support and beyond, they set the bar for BPOs in North America.

NTT’s BPO services and pricings

Millennium 1 Solutions has advanced BPO services in several areas, including:

  • Contact centers
  • Credit cards
  • Back office processing
  • Platform services
  • Managed services

Clients can expect support with loyalty retention, sales, technical support, stage 1 collections, training and design, application and payment processing, document workflow management, data storage, and much more.

Millennium 1 Solutions’ pricing

Price packages vary by client business size, department, and service type. A more precise price point is determined during the initial consultation as clients work with Millennium 1 Solutions to develop an outsourcing strategy.

How NTT outshines its competition

Millennium 1 Solutions supports more than 3,000 brands and operates through 9 PCI-certified secure facilities. They work to decrease client stress and design frictionless integrated services.

The BPO also rises above the competition through an advanced technology platform setup, including AI. Their unique cloud-native applications simplify many of the tasks and processes modern businesses manage daily.

Key executives

Christine Barr (CEO)

Christine manages more than 3,000 employees in the Americas region. Before working with Millennium 1 Solutions, she worked as head of operations governance and control for TD bank.

Shannon Valliant (CFO)

Shannon has more than 25-years of experience in technology, information security, and finance as a chartered accountant. She graduated from Queens University with an Honours Bachelor of Commerce degree.

NTT reviews and comparisons

Online reviews for Millennium 1 Solutions site it as a great place to work and a strong partner in call center services. Compared to other Canadian BPOs, the firm performs above average, delivering solid end-to-end support for companies in various industries and settings.

NTT’s contact information

NTT’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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