Telelink

Telelink Response Center is a Business Process Outsourcing (BPO) solutions provider specializing in call center services. The firm prides itself on saving lives, time, and money. This company works with its clients to create a comprehensive understanding of their particular business risks, then creates customized solutions that are available 24 hours a day, seven days a week, are completely scalable, and protect brands, assets, and employees.

Telelink offers a wide array of call center BPO solutions, from the traditional phone call answering performed by most inbound call centers to monitoring, dedicated emergency response, and customer journey management. This BPO solutions provider offers a complete slate of services that protects its clients’ business, employees, and customers.

This company works with a vast array of industries, including property management, trade services, government, utilities, HVAC, environmental services, oil and gas, renewables, and healthcare.

To meet the needs and goals of its client companies, Telelink offers the following BPO call center and emergency and safety services:

• High volume inbound call center
• Virtual reception
• Message-taking
• Helpdesk
• Technical support
• Third party software
• Customer support
• Journey Management
• Consulting and guidance
• Technology integration
• Monitoring and response
• Lone worker monitoring
• Incident response communications
• Lone worker devices: panic button, man down alerts, cellular and satellite coverage
• Lone worker apps: fall detection, configurable forms

Telelink’s pricing

Telelink custom designs each service package to fit the specific needs and goals of a particular client. Thus, no two solution packages are identical, and prices vary accordingly. 

Contact them for a consultation and quote.

Telelink stands out among its BPO solutions provider peers for several reasons. 

The live call-answering services provided by them allow clients to keep their business lines open at all times, elevate the customer experience, and ensure that clients never miss important calls.

Telelink has served a vast array of clients, including property management firms, utilities, electricians, plumbers, construction companies, and municipalities for over five decades. That wealth of experience and the strong relationships forged with clients help them stay ahead of the curve.

This BPO service provider focuses on a few core values that help it excel in the industry: being caring and kind, precision, continuous improvement, and responsiveness.

Cindy Roma (Co-CEO)

Cindy Roma serves as Co-CEO and Partner of Telelink. Roma joined the team at Telelink in the late ‘90s after moving from Nova Scotia to Newfoundland. Roma guides the company’s push toward top-ranked service delivery and innovation. Under her guidance, they seek to succeed in new markets, meet new challenges, and consistently increase revenue growth. Roma makes the case that a dedicated team is the lynchpin of every sustainable, successful company.

The company’s clients praise the BPO solutions provider for its staff’s efficiency, professionalism, and empathy. They also note the tangible, measurable benefits of partnering with Telelink, as seen in customer experience, cost-efficiency, and increased profitability. Clients benefit from the wealth of knowledge of the team at Telelink.

Telelink’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.telelink.ca

LinkedIn https://www.linkedin.com/company/telelinkca/

Facebook https://www.facebook.com/TelelinkResponseCentre

https://www.glassdoor.com/Overview/Working-at-Telelink-EI_IE1785353.11,19.htm

https://www.crunchbase.com/organization/telelink