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3.7/5 • Glassdoor rating


Telelink Response Centre saves lives, money and time. We work with our customers to develop a thorough understanding of their business risk, and create custom, scalable, 24/7 response solutions that protect employees, assets, and brands.

From traditional answering and inbound call centre services to our dedicated emergency response, monitoring and journey management team, we offer a full suite of services that protect your business, your clients and your employees.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Cindy Roma, Co-CEO

Year Founded


Countries of fulfillment




Contact information



About Telelink: Review and comparison

Telelink Response Center is a Business Process Outsourcing (BPO) solutions provider specializing in call center services. The firm prides itself on saving lives, time, and money. This company works with its clients to create a comprehensive understanding of their particular business risks, then creates customized solutions that are available 24 hours a day, seven days a week, are completely scalable, and protect brands, assets, and employees.

Telelink Outsourcing

Telelink offers a wide array of call center BPO solutions, from the traditional phone call answering performed by most inbound call centers to monitoring, dedicated emergency response, and customer journey management. This BPO solutions provider offers a complete slate of services that protects its clients’ business, employees, and customers.

This company works with a vast array of industries, including property management, trade services, government, utilities, HVAC, environmental services, oil and gas, renewables, and healthcare.

Telelink’s BPO services and pricings

To meet the needs and goals of its client companies, Telelink offers the following BPO call center and emergency and safety services:

  • High volume inbound call center
  • Virtual reception
  • Message-taking
  • Helpdesk
  • Technical support
  • Third party software
  • Customer support
  • Journey Management
  • Consulting and guidance
  • Technology integration
  • Monitoring and response
  • Lone worker monitoring
  • Incident response communications
  • Lone worker devices: panic button, man down alerts, cellular and satellite coverage
  • Lone worker apps: fall detection, configurable forms

Telelink’s pricing

Telelink custom designs each service package to fit the specific needs and goals of a particular client. Thus, no two solution packages are identical, and prices vary accordingly. 

Contact them for a consultation and quote.

How Telelink outshines its competition

Telelink stands out among its BPO solutions provider peers for several reasons. 

The live call-answering services provided by them allow clients to keep their business lines open at all times, elevate the customer experience, and ensure that clients never miss important calls.

Telelink has served a vast array of clients, including property management firms, utilities, electricians, plumbers, construction companies, and municipalities for over five decades. That wealth of experience and the strong relationships forged with clients help them stay ahead of the curve.

This BPO service provider focuses on a few core values that help it excel in the industry: being caring and kind, precision, continuous improvement, and responsiveness.

Key executives

Cindy Roma (Co-CEO)

Cindy Roma serves as Co-CEO and Partner of Telelink. Roma joined the team at Telelink in the late ‘90s after moving from Nova Scotia to Newfoundland. Roma guides the company’s push toward top-ranked service delivery and innovation. Under her guidance, they seek to succeed in new markets, meet new challenges, and consistently increase revenue growth. Roma makes the case that a dedicated team is the lynchpin of every sustainable, successful company.

Telelink reviews and comparisons

The company’s clients praise the BPO solutions provider for its staff’s efficiency, professionalism, and empathy. They also note the tangible, measurable benefits of partnering with Telelink, as seen in customer experience, cost-efficiency, and increased profitability. Clients benefit from the wealth of knowledge of the team at Telelink.

Telelink’s contact information

Telelink’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:


Telelink news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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