e-Contact

e-Contact is a consulting company and innovator for Contact Center and Business Process Outsourcing services provider. This private company is headquartered in Santiago, Chile, and holds offices in Peru, Ecuador, and Colombia. Founded in 1999, this company offers clients an ecosystem that comprises consulting, design, AI training, and collections.

This long-standing BPO has “partnered with recognized world leaders in cloud contact center software and unified communications solutions,” as shown on their website.

Decades of experience and expansion have allowed e-Contact to “help companies travel seamlessly so they can build lasting relationships with their clients.” The company boasts of holding over 12 thousand workstations providing support and maintenance contracts, housing over 120 certified engineers. Their last reported revenue is $12 million.

e-Contact takes pride in implementing support and solutions on-premise or as a hosted service for small and medium businesses and big enterprises. 

They take an adaptive approach to cultivating long-term relationships between clients and customers through call centers and remote channels. The company does this in part by offering three different cloud-based contact center products: Lynn, Genesys, and NICE inContact CXone. Their services work across multiple channels, including traditional telecommunications and social media.

Additionally, this company has achieved Platinum Partner status with Genesys, allowing e-Contact to offer the Ascend Partner Program to provide an expanded ecosystem of support. As the company continues to work and build relationships with their product providers, they plan to offer their client base a growing number of technological and innovative solutions yet to be seen.

e-Contact is a consulting and business process outsourcing company that offers the following products and services:

• Omnichannel contact center
• Chatbots
• Voice bots
• Speech & Text Analytics
• Planning
• Reports
• Guided support
• Real-time analysis and reporting with KPI
• Data treatment
• Lynn software
• Genesys software
• NICE inContact CXone software

e-Contact has serviced various industries, including Chile’s most prominent health centers, telecommunication companies, and financial service providers.

e-Contact’s pricing

Pricing is determined on a case-by-case basis through consultation based on which of e-Contact’s products and services are needed. Interested parties can reach out to them through their website, Facebook, Twitter, Instagram, or LinkedIn.

e-Contact offers a unique commitment to their clients, one that they claim has earned them their biggest clients to date. These promises include:

• A focus on the client’s business
• Accompanying the client throughout their operation
• Innovation
• Expert solutions for contact center and remote channels
• Experience working with the market’s leading brands

The success of e-Contact can be observed through its size, the number of offices, and revenue compared to its competitors.

Mikhail Zagorovsky (Owner)

Mikhail Zagarovsky is the current owner and founder of the company, established in 1999. He has extensive technical knowledge and education in electrosurgery, medical devices. Additionally, his business background deals with sales management, product development, marketing, and planning.

Corneliu Popescu (Research & Development Manager)

Cornelius Popescu has been with this company for over 11 years, where he is responsible for designing and integrating the latest technological solutions. He holds multiple certifications, including IT Governance, Microsoft technologies, Citrix, Cisco networking, and CTI & Call Center technologies.

e-Contact is a telecommunications, call center, and business process outsourcing company based in Santiago, Chile, with additional offices in Peru, Ecuador, and Colombia. While we do not have any company reviews, they can be compared to other mid-to-large-sized BPO companies throughout South America.

e-Contact’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.e-contact.cl

LinkedIn https://www.linkedin.com/company/e-contactlatam/

Facebook https://www.facebook.com/eContactLatinoamerica

In addition, you may email them at [email protected] or call 56 2 2756 6262.

https://www.glassdoor.com/Overview/Working-at-E-Contact-EI_IE2708940.11,20.htm