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e-Contact LATAM

About

Empresa desarrolladora e integradora de soluciones para Centros de Contacto, con casa matriz en Chile y oficinas en Perú y Colombia.
Más de 90 Ingenieros certificados en tecnologías de Contact Center
Soporte y soluciones implementadas on Premise o como servicios hospedados

Headquarters

-

Public or Private

private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

5,879,677

Domain Authority

26

Site traffic

655

OA ranking

-

Glassdoor rating

3

CrunchBase ranking

-

Details

Executive

-

Year Founded

1999

Countries of Fulfillment

-

Sectors

-

Contact information

56 2 2756 6262

https://www.e-contact.cl

Social media

About e-Contact LATAM: Review and comparison

e-Contact is a consulting company and innovator for Contact Center and Business Process Outsourcing services provider. This private company is headquartered in Santiago, Chile, and holds offices in Peru, Ecuador, and Colombia. Founded in 1999, this company offers clients an ecosystem that comprises consulting, design, AI training, and collections.

This long-standing BPO has “partnered with recognized world leaders in cloud contact center software and unified communications solutions,” as shown on their website.

Decades of experience and expansion have allowed e-Contact to “help companies travel seamlessly so they can build lasting relationships with their clients.” The company boasts of holding over 12 thousand workstations providing support and maintenance contracts, housing over 120 certified engineers. Their last reported revenue is $12 million.

e-Contact LATAM Outsourcing

e-Contact takes pride in implementing support and solutions on-premise or as a hosted service for small and medium businesses and big enterprises. 

They take an adaptive approach to cultivating long-term relationships between clients and customers through call centers and remote channels. The company does this in part by offering three different cloud-based contact center products: Lynn, Genesys, and NICE inContact CXone. Their services work across multiple channels, including traditional telecommunications and social media.

Additionally, this company has achieved Platinum Partner status with Genesys, allowing e-Contact to offer the Ascend Partner Program to provide an expanded ecosystem of support. As the company continues to work and build relationships with their product providers, they plan to offer their client base a growing number of technological and innovative solutions yet to be seen.

e-Contact LATAM’s BPO services and pricings

e-Contact is a consulting and business process outsourcing company that offers the following products and services:

  • Omnichannel contact center
  • Chatbots
  • Voice bots
  • Speech & Text Analytics
  • Planning
  • Reports
  • Guided support
  • Real-time analysis and reporting with KPI
  • Data treatment
  • Lynn software
  • Genesys software
  • NICE inContact CXone software

e-Contact has serviced various industries, including Chile’s most prominent health centers, telecommunication companies, and financial service providers.

e-Contact’s pricing

Pricing is determined on a case-by-case basis through consultation based on which of e-Contact’s products and services are needed. Interested parties can reach out to them through their website, Facebook, Twitter, Instagram, or LinkedIn.

How e-Contact LATAM outshines its competition

e-Contact offers a unique commitment to their clients, one that they claim has earned them their biggest clients to date. These promises include:

  • A focus on the client’s business
  • Accompanying the client throughout their operation
  • Innovation
  • Expert solutions for contact center and remote channels
  • Experience working with the market’s leading brands

The success of e-Contact can be observed through its size, the number of offices, and revenue compared to its competitors.

Key executives

Mikhail Zagorovsky (Owner)

Mikhail Zagarovsky is the current owner and founder of the company, established in 1999. He has extensive technical knowledge and education in electrosurgery, medical devices. Additionally, his business background deals with sales management, product development, marketing, and planning.

Corneliu Popescu (Research & Development Manager)

Cornelius Popescu has been with this company for over 11 years, where he is responsible for designing and integrating the latest technological solutions. He holds multiple certifications, including IT Governance, Microsoft technologies, Citrix, Cisco networking, and CTI & Call Center technologies.

e-Contact LATAM reviews and comparisons

e-Contact is a telecommunications, call center, and business process outsourcing company based in Santiago, Chile, with additional offices in Peru, Ecuador, and Colombia. While we do not have any company reviews, they can be compared to other mid-to-large-sized BPO companies throughout South America.

e-Contact LATAM’s contact information

e-Contact LATAM’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 56 2 2756 6262.

References

https://www.glassdoor.com/Overview/Working-at-E-Contact-EI_IE2708940.11,20.htm

 

e-Contact LATAM news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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