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Full Potential Solutions

4.1/5 • Glassdoor rating


ull Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things.

FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Jeff Inandan, Senior Director

Year Founded


Countries of fulfillment




Contact information


About Full Potential Solutions: Review and comparison

Full Potential Solutions is a performance-based Business Process Outsourcing (BPO) services provider headquartered in Kansas City, Missouri. The firm works with clients to provide comprehensive solutions to real-world problems. 

Full Potential Solutions works specifically to solve customer experience issues, working with company executives to diagnose problems and create innovative solutions. When Full Potential Solutions understands a business’s objectives, it can better craft solutions that fit the mold. 

Full Potential Solutions strives to solve problems by putting people first in every scenario. Because of its data-driven model, Full Potential Solutions works with a high level of efficiency to create unique opportunities for clients and employees alike to thrive. 

Full Potential Solutions Outsourcing

Full Potential Solutions helps clients realize the full potential of their businesses. The team does this through innovative and unique technologically advanced solutions. 

Full Potential Solutions is headquartered in Missouri with locations worldwide, including India, Colombia, and the Philippines. As a minority-owned operation, Full Potential Solutions is dedicated to bringing inclusion and equity into the workplace.

Full Potential Solutions’s BPO services and pricings

Full Potential Solutions looks to provide diverse and analytically-driven services to every client to ensure satisfaction. Full Potential Solutions strives to help clients find new solutions that solve real-world problems. Some of those services include:

  • Customer care
  • Customer support
  • Customer retention
  • Customer acquisition
  • Business intelligence & analytics
  • Omnichannel CX
  • AI-driven conversations
  • Back office support

Full Potential Solutions works to cut down client costs and create value that helps clients increase revenue. With over 4000 highly trained professionals working around the globe to problem solve for clients, Full Potential Solutions puts clients first. 

Full Potential Solutions’ pricing

Full Potential Solutions works to provide affordable packages. Full Potential Solutions works with each client to create a solution that meets specific needs. Prices vary depending on the needs of the client and the solutions they prefer.

How Full Potential Solutions outshines its competition

Full Potential Solutions works hard to be the best outsourcing and offshoring company. Some of the ways Full Potential Solutions does better than competitors in the field include: 

  • Putting people first, whether that means clients or employees;
  • Hiring customer engagement specialists who thrive in problem-solving situations;
  • Utilizing AI-powered software and analytically driven solutions whenever possible;
  • Operating with the core values of grace, accountability, excellence, and integrity to ensure that clients are treated fairly and with the utmost respect. 

Full Potential Solutions works with clients through every step, including recruiting, training, and creating a culture for successful work environments. 

Key executives

  • Amit Basak (President & Co-Founder)

Amit Basak brings years of experience in customer relations and leadership, specializing in critical areas like sales, marketing, private equity, and business consulting. Basak is key to creating a healthy work culture for Full Potential Solutions. 

  • Steve Kezirian (CEO & Co-Founder)

Steve Kezirian is the mastermind behind the highly skilled team of customer service representatives who make Full Potential Solutions an outstanding outsourcing company. With experience in small and medium-sized operations, Kezirian adds critical business knowledge and expertise to the mix.   

Full Potential Solutions reviews and comparisons

Full Potential Solutions is a performance-based BPO services provider in Kansas City, Missouri. While we don’t have access to reviews currently, the company could be compared to other BPO providers in the United States and India.


Full Potential Solutions’s contact information

Full Potential Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 833-4700-FPS.

Full Potential Solutions news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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