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3.5/5 • Glassdoor rating


Epicenter is a leading provider of Business Process Management (BPM) and IT solutions since 2001. We work with global Fortune 500 companies across various industry sectors, helping them build agility, transform operations and drive better business outcomes. Demonstrated performance and relentless focus on customer experience over the years have positioned us as the partner of choice for contact center services across the customer lifecycle.

What Epicenter offers its clients

Flexibility, Scalability, Superior Customer Experience and Operational Excellence driven through technology.

How Epicenter outshines the competition

Our unwavering focus on delivering a high Return on investment for all our clients and our unique “Solutions Through Partnership” approach differentiates us from competition. Our commitment to long-term win-win relationships are evident from the fact that we have retained Fortune 500 companies as our clients for over 18 years.

Sample highlight service offering of Epicenter

Test us out with a pilot team of 5 FTE at an unbelievably low price of $7 per hour per agent. We have never lost a customer because of low performance.


Salasar Business Park, 401101, Mumbai, Maharashtra

Public or Private


Seats or staff



$50 mil. - $100 mil.

  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Financial Services
  • Hardware Tech/IT
  • Healthcare
  • Manufacturing
  • Real Estate
  • Retail
  • Software Tech/IT



Rajesh Thankappan, Chief Executive Officer

Year Founded


Countries of fulfillment
  • India
  • United States
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • Software & Application Development
Contact information

1 855 884 7592

About Epicenter: Review and comparison

Epicenter Technologies has been a global leader in Business Process Management (BPM) and an I.T. solutions powerhouse since 2000. The company provides services to its clients from centers in Mumbai and across suburban India. 

Epicenter Technologies collaborates with Fortune 500 companies across the globe, assisting them to transform business operations and build agility to drive profitability. The company has demonstrated experience over the years, positioning itself as an undisputed partner of choice for contact center services globally.

Epicenter Outsourcing

Epicenter Technologies has a fundamental philosophy that is anchored on innovation, cost savings, and customer satisfaction. The BMP leader focuses on process innovation and technology. 

Epicenter has a principle of transparency in its transactions utilizing best practices to achieve excellence in delivery. The company is driven to maintain consistency and improve the interaction quality of customer CX. The company has continued to improve its methodology through its processes, achieving accuracy scores of 99.9% and voice quality scores above 90%.

Epicenter Technologies is ISO compliant certified on ISO 9000:2008 Quality Management System and ISO 27001:2013 Information Security Management System.  In addition, the firm is one of the first BMP companies in India to achieve certification for PCI-DSS Payment Card Industry DATA Security Standards. 

The company priorities customer privacy and information, securing millions of transactions under its in-house  Risk Management Team. The firm makes sure to comply with all protocols and certifications to keep sensitive customer data secure at all times.

Epicenter Technologies adopts an information security governance model responsible for physical and electronic information processes regardless of their involvement with people, technology or relationships with partners, brands, clients, and third parties.

Epicenter’s BPO services and pricings

The company offers a variety of services to its clients that include:

  • Customer Acquisition
  • Customer Service and Support
  • Accounts Receivable Management
  • Back Office Operations
  • B2B Demand Generation

The company enjoys applying intelligent systems to manage the supply chain, including adopting integrated digital technologies that have enhanced the overall consumer experience.

Epicenter Technologies pricing

The company’s pricing is undisclosed and will depend on its customers’ requirements.

How Epicenter outshines its competition

Epicenter Technologies believes in automation, collaborating with multiple automation platforms like UiPath. The company empowers its clients to use automation to enhance operational performance by reducing inefficiencies and being on the offensive to mitigate customer challenges. 

The firm uses its technology solutions to help clients in the financial industry realize optimization cost goals in the face of profitability challenges and compliance and regulatory changes. According to its website, some of the technology solutions Epicenter deploys for its clients include:

  • Enterprise Applications
  • Managed I.T. Services
  • Business Services

The company also offers H.R. outsourcing services, including:

  •  Recruitment and Payroll
  •  Pre-Employment Check

Key executives

Rajesh Thankappan (CEO)

Rajesh Thankappan has been the Founder and Epicenter Technologies Chief Executive Officer since 2004. He is an alumnus of the University of California Berkeley and an engineer with over 20 years of experience.

Manjari Sabnis (CFO)

Manjari Sabnis has been the Epicenter Technologies Chief Financial Officer since 2008. She is a member of the Institute of Chartered Accountants of India and an alumnus of the R.A. Polar College of Commerce and Economics.

Epicenter reviews and comparisons

Epicenter Technologies is a BMP solutions provider located in Mumbai, India. The company has an above-average review score.

Epicenter’s contact information

Epicenter’s main headquarters is located in:

Salasar Business Park, 401101, Mumbai, Maharashtra

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 1 855 884 7592.


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Epicenter videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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