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4.3/5 • Glassdoor rating




Public or Private


Seats or staff



$1 mil. - $5 mil.





Domagoj Makar, CEO & Founder

Year Founded


Countries of fulfillment




Contact information

385 1 5499 467

About Heloo: Review and comparison

Heloo is a Business Process Outsourcing (BPO) company dedicated to providing reliable and professional customer service to millions of clients worldwide. With 15+ years of industry knowledge, this BPO company’s extensive customer service knowledge and modern technology aid in providing around-the-clock omnichannel customer care.

Founded in 2017, Heloo’s leaders started as customer care agents themselves, so they understand the intricacies and the importance of “genuine human care” needed to provide exceptional customer BPO services. The company also dedicates time to ensuring its core value of human care is provided for its employees to promote a happy and motivated culture.

Heloo Outsourcing

The BPO company consists of a diverse community of 500+ people worldwide working to transform start-ups, industry leaders, and companies’ customer and partner relationships. Headquartered in Zagreb, Croatia, the company operates from three offices in Croatia and employs remote workers worldwide. 

The company’s diverse workforce allows it to provide its services in over twenty languages. Moreover, the BPO company prides itself on its ISO certification to protect its clients’ information and international customer service awards.

Heloo’s BPO services and pricings

Heloo offers innovative, tailor-made, and omnichannel customer care for companies in virtually every industry. Here are the services it provides:

  • Customer service 
  • Contact center 
  • Workforce management
    • Scheduling
    • Detailed KPI reports
  • Quality assurance
  • Lead qualification
  • Partner relationship management
  • Back office support
  • Customer experience strategy through
    • Tools
    • Processes
    • People
    • KPIs
    • Requirements
  • Technology solutions
  • Recruitment
  • Team training and development 

Heloo’s pricing 

Pricing for Heloo’s all-inclusive BPO services depends on the type of solutions a business requires. For those interested in growing their team, the company offers a free quote available here.

How Heloo outshines its competition

This industry-leading BPO customer solutions company stands out because of its methodical approach, principles, and core values. The company commits to delivering quality services by:

  • Understanding customer expectations and needs
  • Resolving complaints and preventing recurring problems for its customers
  • Consistently improving efficiency and quality

In addition, according to their website, Heloo’s streamlined approach works to meet customer’s needs within six weeks through a six-step process:

  1. Understand a businesses’ values, needs, and challenges
  2. Design customer experience solutions-focused strategies
  3. Handpicked individuals from its workforce based on a client’s brand and industry
  4. One to two weeks of onboarding to transfer knowledge
  5. Installing and testing technology between a client’s team and theirs
  6. Heloo’s handpicked team runs independently to deliver exceptional service

Key executives

Domagoj Makar (CEO and Co-Founder)

Since 2016, Domagoj Makar has led this BPO’s customer support and online sales operations. With a proven 12-year track record in customer care from his many endorsements and recommendations, Makar is a proactive, ambitious, and motivating leader. Makar is also fluent in five different languages: Bosnian, Croatian, English,German, and Serbian.

Heloo reviews and comparisons

With over two million customers, its clients praise it for its ability to exceed expectations and painless implementation of customer support services. In addition, the company’s 24/7 omnichannel customer solutions make Heloo a leader in the customer relations industry.

Heloo’s contact information

Heloo’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 385 1 5499 467.


Heloo news, podcast & articles

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Heloo videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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