outsourcing

Outsourcing S.A.S. BIC is a business process outsourcing and contact center company headquartered in Bogotá, Colombia. Founded in 1993, it describes itself as the first BPO and contact center founded in Colombia, and it manages customer interactions for clients in more than 20 countries from its Colombian operations, including clients in Spain and the United States.

The company organizes its services into three lines. Business Process Outsourcing covers contact center services and process outsourcing tailored to each stage of the customer lifecycle. Business Process Automation delivers custom solutions based on process automation using generative artificial intelligence. Knowledge Process Outsourcing handles specialized, knowledge-based processes focused on analysis, strategic management and decision-making.

Within its contact center work, the company handles customer service and complaints management, sales through multiple channels, product launches and promotions, remote technical support and the scheduling of installation or maintenance visits, and collections and portfolio recovery, including billing automation. Its specialties also include inbound and outbound campaigns, back office, multichannel service, satisfaction studies, document management, social media management and quality outsourcing.

Its delivery model is built on a methodology it calls Total Experience, which aims to connect every interaction a customer has with a brand. The company describes itself as a hybrid BPO that integrates artificial intelligence to support its employees. According to its website, it handles more than 1.2 million interactions per month and has more than 5,000 employees across five sites in Colombia, including several campuses in Bogotá and a site in Pereira. It also lists an office in Madrid, Spain.

The company reports that it was the first Colombian BPO and contact center company to receive a Platinum award at the Customer Experience Awards in Spain. It operates as a BIC (benefit and collective interest) company and states its purpose as improving lives, with people at the center of its operations.

Outsourcing S.A.S. BIC suits companies in Spain, the United States and Latin America that need large-scale Spanish-language customer service, sales, support or collections operations, as well as organizations looking to combine contact center outsourcing with AI-based automation and knowledge process work.

outsourcing’s main headquarters is located in:

Cra 7 # 127–48 , 11111, Bogota, Colombia

Further, you may virtually reach out the company through the following contact information:

Website https://www.outsourcing.com.co

LinkedIn https://www.linkedin.com/company/outsourcing-s-a-s-bic-oficial/

Facebook N/A

In addition, you may email them at [email protected] or call (601) 600-0222.