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LivePerson

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About

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020 and is a founding member of EqualAI.

Headquarters

-

Public or Private

Public

Seats or staff

1,001-5,000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Domain Authority

80

Site traffic

14,248

OA ranking

-

Glassdoor rating

3.4

CrunchBase ranking

-

Details

Executive

Rob LoCascio, Founder & CEO

Year Founded

1995

Countries of fulfillment

-

Sectors

-

Contact information

212 609 4200

https://www.liveperson.com

Social media

About LivePerson: Review and comparison

LivePerson is an innovative computer software and Business Process Outsourcing (BPO) services provider headquartered in New York City, New York. This firm has provided cost-effective AI-powered conversational cloud services for businesses since 1995. 

Their solutions help businesses of any size generate higher marketing leads and sales and increase customer satisfaction exponentially. 

Since its inception, LivePerson has expanded its offices across the United States, the United Kingdom, Paris, Singapore, Japan, Israel, Italy, Germany, and the Netherlands. Its current company size is 1,000 to 5,000 employees, and its last reported revenue is $291 million.

LivePerson Outsourcing

This firm takes pride in providing customized BPO solutions by streamlining communication with customers through AI-powered conversational cloud platforms for enterprises or small and medium-sized businesses. They accomplish this through email and messaging.

LivePerson is also a proud founding member of EqualAI, a non-profit organization focused on integrating artificial intelligence into everyday business practices for enhanced productivity.

LivePerson’s BPO services and pricings

LivePerson is a dynamic outsourcing provider that offers the following services:

  • Conversational AI
  • Marketing and Sales
  • Messaging
  • Automation
  • Customer Experience
  • Customer Engagement
  • Email Management

This firm also offers these services to several industries, including retail, financial services, travel, telecommunications, insurance, government, automotive, and decentralized finance.

LivePerson’s pricing

LivePerson offers two monthly pricing plans for its advanced conversational cloud technology: Standard and Premier. The average costs may increase based on the types of services you want to use or how often you use them.

How LivePerson outshines its competition

The firm takes pride in helping clients market their businesses through innovative conversational cloud technology to establish connections with potential customers, especially when answering their questions or showcasing their products. This formula for success includes:

  • Creating an enhanced customer experience by using the latest technology to communicate with them
  • Answering customers’ questions that increase conversion rates when they consider buying a client’s products or services
  • Letting customers choose between messaging or voice calls when they want their questions answered
  • Implementing promotion campaigns via SMS so customers won’t miss them
  • Selecting the best team members to match their client’s goals and industry standards

Additionally, LivePerson has provided job creation for AI and automation programming and helped over 18,000 clients with their daily operations.

Key executives

Rob LoCascio (CEO and Founder)

Rob LoCascio has been LivePerson’s Chief Executive Officer (CEO) since1995. He also founded the firm and helped develop technology incorporating real-time chat for enhanced customer care.

Tony Owens (President of Worldwide Field Operations)

Tony Owens has been LivePerson’s President of Worldwide Field Operations since 2021. He’s responsible for the firm’s sales, marketing, and customer success while helping the company’s growth.

Lauren Ullmann (Director of Creative Strategy & Operations)

Lauren Ullmann has been LivePerson’s Director of Creative Strategy & Operations since 2020. She’s responsible for creating long-term goals with other departments to improve professional performance.

LivePerson reviews and comparisons

LivePerson is an innovative computer software and BPO services provider in the United States. Although we currently don’t have extensive reviews about this firm, we suggest comparing it with other US-based companies offering enhanced AI conversational technology for international businesses.

It would also be wise to check their success stories to see how specific businesses integrate their services into their daily operations and overall growth.

LivePerson’s contact information

LivePerson’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 212 609 4200.

References

https://www.glassdoor.com/Overview/Working-at-LivePerson-EI_IE11463.11,21.htm

https://www.crunchbase.com/organization/liveperson

LivePerson news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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