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Daktela

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About

We have over 30 years’ experience working in the contact centre industry, so when you choose our flexible and reliable solution, you can also benefit from our knowledge and expertise. We have worked with organisations with as few as 5 users right up to those with 500+ seats, all to deliver exactly what they need.

Powerful Technology
From complex OmniChannel deployments through to simple back office solutions, all on one platform

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

-

Industries

-

Highlights

Domain Authority

60

Site traffic

27

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Richard Baar, CEO & Founder

Year Founded

2010

Countries of fulfillment

-

Sectors

-

Contact information

0800 470 2159

https://www.daktela.com/en/

Social media

About Daktela: Review and comparison

Located in the United Kingdom, Daktela is a call center business process outsourcing (BPO) company. Having been in operation for 30 years, the firm understands industry standards and works alongside clients and the businesses they represent to incorporate efficient strategies for smoother operations.

Per their company website, Daktela is an all-in-one solution that allows clients to have all of their communication needs for customer relations in one dedicated space. That space is within the services and products provided by the firm that help streamline burdensome and time-consuming tasks.

With 200 employees, Daktela is considered a medium-sized BPO by call center standards. However, having been established 30 years ago, they have weathered many storms and shown up in many ways for clients throughout the years.

Daktela Outsourcing

Daktela has an arsenal of practical products that help companies take the stress off of staff members and still have quality service through outsourcing. With everything from call center support to contact tracing, the firm supports and provides it to those in need.

With a staffing crisis worldwide, many corporations turn to outsourcing organizations for daily, mundane tasks. Daktela works with all sizes, from companies with five staff members to those with hundreds or thousands.

Daktela’s BPO services and pricings

As a customer service-oriented BPO, the company provides many options that correspond to that need. Some of the offerings include:

  • Business Call Centre Software
  • Inbound Contact Center
  • Outbound Call Center Solutions
  • Business Phone System Integration
  • Cloud-Based Virtual PBX
  • Google Data Studio Support
  • Google OAuth Embedding
  • Microsoft Active Directory Integration
  • Microsoft Azure Active Directory Support
  • Ticketing System
  • Microsoft Dynamics 365 Integration
  • Contact Center Reporting Tools
  • Microsoft Teams Operations
  • Salesforce Administration
  • Shoper Integration
  • Sugar CRM Support
  • International Phone Number Management
  • PCI-DSS Secure Payments Processing
  • Voice Service Support
  • Advanced Analytics
  • Data Management
  • And more!

Daktela’s pricing

Due to the customized approach to services that Daktela offers, the company does not have pre-determined packages outlined on its website with pricing guidelines. While they offer a free trial for prospective clients, they recommend that businesses reach out to a sales representative through the official web page for a custom quote. 

How Daktela outshines its competition

Daktela incorporates many innovative products and services that are not offered through other BPO’s in the industry. As a result, they are one of the leading organizations with the highest, most technologically sound products for optimal production and productivity. 

Key executives

Richard Baar (CEO)

With a history in information technology, Richard Baar founded Daktela and has fulfilled the role of CEO since its inception. In his position, Richard oversees all global operations from his office in the Czech Republic.

David Hajek (CEO of Global Expansion)

David Hajek also comes to Daktela with an information technology past. David founded the company with Richard Baar and currently oversees the firm’s global expansion from his location in the Czech Republic.

Daktela reviews and comparisons

With a long-standing history in the BPO world, Daktela has shown that they are dedicated to the cause and are here to stay. Their innovative approach to customer service solutions has acquired many positive testimonials regarding their quality service and support. 

Daktela’s contact information

Daktela’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0800 470 2159.

References

https://www.crunchbase.com/organization/daktela

Daktela news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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