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CCS

About

Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for nearly 50 years.

Operating 24x7x365, with multiple call center support teams located throughout the US, we provide client coverage currently in 45 states (and growing), you can be confident and rely on the CCS team as your trusted partner.

At CCS, our team members and team centric corporate culture are our greatest assets which allow us to deliver the best possible customer experience.

CCS offers cutting-edge technological services to businesses of all sizes. CCS services offer a cost-effective solution for you and your customer. You pay only for the actual time that you use our services. There are no hidden costs or investment in technology, as CCS has these tools in place.

Headquarters

-

Public or Private

private

Seats or staff

51-200

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Alexa ranking

20,575,997

Domain Authority

9

Site traffic

123

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Aundrea Mitchell, President

Year Founded

1972

Countries of Fulfillment

-

Sectors

-

Contact information
Social media

About CCS: Review and comparison

CCS is an innovative call center, answering service, and Business Processing Outsourcing (BPO) provider headquartered in Eden Prairie, Minnesota.

This firm offers cost-effective solutions and technological services for businesses of any size. They also customize their services to meet their clients’ prioritized goals. 

Since its inception in 1972, CCS has helped thousands of clients and expanded its surfaces to 45 states. Its current company size is between 51 and 200 employees, and its last reported revenue is $8.7 million.

CCS Outsourcing

This firm takes pride in using the most up-to-date communication technology to ensure quality call center services and BPO solutions to help companies thrive while enhancing their skills. They also provide daily, weekly, and yearly call center services to accommodate their clients’ schedules and workflow.

Additionally, CCS has over 40 years of customer support experience, and Inc. 5,000 recognized it as one of “America’s Fastest-Growing Private Companies.” Their services have a core emphasis on following their clients’ needs.

CCS’s BPO services and pricings

CCS is a dynamic outsourcing call center provider that offers the following services:

  • Inbound and Outbound Calls
  • Email Management
  • Online Chat
  • Reporting and Analytics
  • 24-Hour Answering Support Services
  • Virtual Receptionist
  • Appointment Setting
  • Order Processing
  • BPO
  • IT Service Management
  • After-Hour and Holiday Coverage
  • Data Backup Services
  • IT Consulting Services
  • Cloud Computing Services

This firm also serves a wide variety of industries, including financial services, automotive, construction, banking, healthcare, travel, hospitality, and real estate.

CCS’s pricing

CCS’s pricing depends on their clients’ requirements or preferences and their business needs. 

Other factors that affect the monthly costs include the number of calls a client’s business expects to receive and the amount of time on each call. Interested clients can request a free quote to get a rough estimate of the cost.

How CCS outshines its competition

The firm takes pride in “being a seamless extension of its customers’ business culture and processes.” Their formula for success includes:

  • Reporting the outcome of every call to their clients for archival purposes
  • Showing transparency to customers by ensuring no hidden costs and no technology investments
  • Providing cost-effective solutions for low-priority communication tasks
  • Exceeding their clients’ expectations by providing 24/7, 365-day call center services that accommodate their clients’ schedules

Many organizations also recognize CCS as a significant call center service provider who can help new or seasoned businesses improve their operations and workflow.

Key executives

Aundrea Mitchell (President)

Aundrea Mitchell has been CCS’s President since 2020 and previously worked as their Director of Operations. She also has an extensive background in the telecommunications industry.

Andrea Godsave (CFO)

Andrea Godsave has been CCS’s Chief Financial Officer (CFO) since 2020 and previously worked as a Senior Financial Controller. She has extensive experience with telecommunications and controls all aspects of financial management within the firm.

CCS reviews and comparisons

CCS is an innovative call center, BPO, and answering service provider in Minnesota that offers its services to nearly every state. 

While reviews for CCS are currently unavailable, it’s recommended to compare CCS to other US-based BPO services that provide call center solutions for various industries. Interested parties can also browse through their testimonials to see how their clients benefited from their services.

CCS’s contact information

CCS’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 952-936-4000.

References

https://www.glassdoor.com/Overview/Working-at-Customer-Contact-Services-EI_IE1376917.11,36.htm

https://www.crunchbase.com/organization/customer-contact-services

CCS news, podcast & articles

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CCS videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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