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OnBrand24

About

We are a Massachusetts call center services provider serving clients in the Boston area, New England and nationwide. For 30 years, OnBrand24 has delivered domestic, 24/7 outsourced telemarketing, telesales, inbound order processing, help desk, outbound B2B lead generation and appointment setting. Our mission: Enhance the customer service and sales revenue of our clients and lower their business costs.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

$5 to $10 million (USD)

Industries

-

Highlights

Alexa ranking

3,573,264

Domain Authority

31

Site traffic

1,200

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Michael Moody, Director of Operations

Year Founded

1980

Countries of Fulfillment

-

Sectors

-

Contact information

1 (855) 662-7263

https://www.onbrand24.com

Social media

About OnBrand24: Review and comparison

Headquartered in Beverly, MA, OnBrand24 is an outsourcing call center focused on helping companies with inbound and outbound customer service needs. This service provides support for the front office, back office, and digital customer service campaigns. 

With over 30 years of experience, 16 plus locations, 167 clients, and 10,000 employees, OnBrand24 has the experience and capability needed to service a wide variety of needs. Reviews from the likes of client Executive Directors and managers confirm that OnBrand24 is a critical part of their company and always follows through. 

By building strong relationships with their clients, OnBrand24 has set itself up for success and remains a top choice for companies looking to improve their customer service metrics. 

OnBrand24 Outsourcing

OnBrand24 boasts various core strengths in retail/e-commerce, sales and lead generation, dedicated programs, service/dispatch, healthcare, and providing dedicated programs. These company attributes play a vital role in the success of OnBrand24 and is a key reason why they remain a top choice among businesses looking for call center services.

OnBrand24’s BPO services and pricings

OnBrand24 offers several inbound and outbound call services. These services are essential to providing the support needed to keep businesses and customers happy. Both inbound and outbound call services remain professional and portray knowledge and understanding to get the most out of the call.

Inbound call center

Inbound call services offered by OnBrand24 are essential to providing necessary support to end consumers. These services include:

  • Customer Service
  • Help Desk
  • Order Processing
  • Upselling/Cross-Selling
  • Live Chat Support
  • Social Media Support
  • Live Agent Solutions

Outbound call center

The outbound call services provide a professional platform for B2B or B2C project campaigns as OnBrand24’s outbound specialists receive training and obtain experience through completed projects. Outbound services include:

  • B2B Appointment Setting
  • B2B Customer Win-Back
  • B2B List/Database Scrubbing
  • B2B Customer Surveys and Market Research
  • B2B Lead Generation
  • B2B/B2C Inside Sales

OnBrand24’s pricing

The overall cost associated with OnBrand24’s inbound and outbound call services varies depending on the desired service. The best way to understand the cost associated with a service is to call an OnBrand24 representative for a quote. OnBrand24 representatives are reached by calling 1-855-622-7263 or emailing [email protected]

OnBrand24 also offers a career contact for those looking to obtain a position in the OnBrand24 workforce. OnBrand24 offers a work-from-home schedule that is ideal for individuals looking for a flexible job with no commute. The OnBrand24 career hotline is 1-877-241-9615.

How OnBrand24 outshines its competition

OnBrand24 places a heavy focus on responsiveness to calls, practicing effective communication, and remaining flexible to overcome unforeseen circumstances. OnBrand24 also chooses to staff experienced personnel, practice agile delivery, and ensure diversity to operate effectively for all clients.

Key executives

Michael Moody – CEO/Vice President of Operations

Michael Moody has been with OnBrand24 since December of 1999. Through his 21 years with OnBrand24, Michael has been recognized as an excellent asset to the company. He is known as dedicated and business-oriented as he places a great emphasis on his employees’ success.

Michael Andruszkiewicz – Director of Workforce Management

With eight years of experience at OnBrand24, Michael Andruszkiewicz holds vast experience as he has moved up the ranks with the company. Beginning employment at OnBrands24 as an Inside Sales Agent in 2013, Michael was quickly promoted to Account Manager and then Workforce Management Analyst.

In 2018, he obtained his promotion to Director of Workforce Management and continues to prove himself an essential member of the OnBrand24 workforce.

OnBrand24 reviews and comparisons

OnBrand24 is a domestic BPO call center that provides inbound and outbound call services. By implementing various inbound and outbound call specializations, OnBrand24 increases approval ratings regularly. OnBrand24 places a heavy focus on reliability, responsiveness, and effective communication.

We recommend a comparison with other domestic, multi-state BPO call centers.  

OnBrand24’s contact information

OnBrand24’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 (855) 662-7263.

References

https://www.glassdoor.com/Overview/Working-at-OnBrand-24-EI_IE669012.11,21.htm

https://www.crunchbase.com/organization/onbrand24

OnBrand24 news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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