ContactWorks

ContactWorks aims to help businesses better their customer relationships by offering an array of customer contact services. These services range from technical support, to sales, to expertly trained customer service agents.

With over 12 years in the field, ContactWorks’ motto is “we succeed when you succeed” showing that they emphasize on the success of your business. With outsourcing professionals to handle all customer based inquiries, ContactWorks saves your business both time and money while improving your customer’s experience.

ContactWorks is a Texas based organization that has expanded to a worldwide company within their 12 years of business. Though their headquarters are in Austin, Texas, they now offer their services from Texas, Belize, the Philippines, Guatemala, El Salvador, and soon- Colombia.

ContactWorks is a privately held company founded in 2004 with between 51-200 employees.They currently have a $10 million dollar revenue, and can provide clients with the updated technology, capacity, and practices they need to succeed.

ContactWorks customers may require a large staff during a certain time. ContactWorks can supply this temporary need at a fraction of the cost in addition to the following services:

• Inbound calling
• In-house temporary labor
• Field sales
• Field service support
• Voice services
• Order entry
• Billing
• Claims processing
• Technical support
• Training

ContactWorks’s pricing

ContactWorks offers flexible pricing programs that meet client needs. Companies save as much as 50% compared to running their own contact centers by outsourcing call center operations. These savings represent reduced staff salaries, training expenses, technology investment, and real estate leasing or purchase.

• Low cost for 24/7 call center services
• Austin, Texas based staff with excellent professional and native English language skills
• Flexible programs for seasonal and campaign-based call surges
• Staff trained in specialty roles, such as customer service and inside sales
• Standardized processes ensure that each call is handled professionally

Tom Sultenfuss (President and CEO)

Tom Sultenfuss has served as president and CEO of ContactWorks since 2004. Prior to that, he was the president and founder of Tech Team One, a technical support firm. Mr. Sultenfuss believes that call center best processes lead to long-term success for clients, and ContactWorks’ long history proves it uses a solid methodology.

Catherine Rary (Senior Vice President, Sales)

Catherine Rary has been senior vice president of sales at ContactWorks since 2019. She is also currently the Vice President of Waterway, Inc., which is a consulting company located in Atlanta, GA.  

BPO allows businesses to focus on their core competencies. It also saves them the cost of setting up operations with high overhead. As a result, BPO allows them to devote their time to what makes them successful while sparing precious capital for important business development projects. 

ContactWorks takes call center operations off the hands of its customers, allowing them to focus on their core businesses with the assurance that their customer service, sales, and technical support needs are met.

ContactWorks’s main headquarters is located in:

11900 Jollyville Rd, #203068, 78759, AUSTIN, TX

Further, you may virtually reach out the company through the following contact information:

Website https://www.contactworks.us

LinkedIn http://www.linkedin.com/company/contactworks

Facebook https://www.facebook.com/ContactWorks/

In addition, you may email them at [email protected] or call 512-220-4400.

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