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4.1/5 • Glassdoor rating


We provide high value / high touch contact center services that include customer service, technical support, employee help desk, inbound and outbound sales and order management. Our outsourcing solutions encompass the depth of talent and experience to create optimum efficiencies and a distinct competitive advantage. Our scalable offerings provide the people, processes, and technology required to optimize your customer-facing operations while protecting the value of your brand in this sometimes volatile environment. Our services are customized to fit your needs in every aspect; size, scale, flexibility, scope and pricing. We Succeed when YOU Succeed!

ContactWorks company structure

Delaware LLC


11900 Jollyville Rd, #203068, 78759, AUSTIN, TX, United States

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Consumer Services
  • Ecommerce
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • IT Services and IT Consulting
  • Travel



Tom Sultenfuss, President

Year Founded


Countries of fulfillment
  • India
  • Philippines
  • South Africa
  • United States


Contact information


About ContactWorks: Review and comparison

ContactWorks aims to help businesses better their customer relationships by offering an array of customer contact services. These services range from technical support, to sales, to expertly trained customer service agents.

With over 12 years in the field, ContactWorks’ motto is “we succeed when you succeed” showing that they emphasize on the success of your business. With outsourcing professionals to handle all customer based inquiries, ContactWorks saves your business both time and money while improving your customer’s experience.

ContactWorks Outsourcing

ContactWorks is a Texas based organization that has expanded to a worldwide company within their 12 years of business. Though their headquarters are in Austin, Texas, they now offer their services from Texas, Belize, the Philippines, Guatemala, El Salvador, and soon- Colombia.

ContactWorks is a privately held company founded in 2004 with between 51-200 employees.They currently have a $10 million dollar revenue, and can provide clients with the updated technology, capacity, and practices they need to succeed.

ContactWorks’s BPO services and pricings

ContactWorks customers may require a large staff during a certain time. ContactWorks can supply this temporary need at a fraction of the cost in addition to the following services:

  • Inbound calling
  • In-house temporary labor
  • Field sales
  • Field service support
  • Voice services
  • Order entry
  • Billing
  • Claims processing
  • Technical support
  • Training

ContactWorks’s pricing

ContactWorks offers flexible pricing programs that meet client needs. Companies save as much as 50% compared to running their own contact centers by outsourcing call center operations. These savings represent reduced staff salaries, training expenses, technology investment, and real estate leasing or purchase.

How ContactWorks outshines its competition

  • Low cost for 24/7 call center services
  • Austin, Texas based staff with excellent professional and native English language skills
  • Flexible programs for seasonal and campaign-based call surges
  • Staff trained in specialty roles, such as customer service and inside sales
  • Standardized processes ensure that each call is handled professionally

Key executives

Tom Sultenfuss (President and CEO)

Tom Sultenfuss has served as president and CEO of ContactWorks since 2004. Prior to that, he was the president and founder of Tech Team One, a technical support firm. Mr. Sultenfuss believes that call center best processes lead to long-term success for clients, and ContactWorks’ long history proves it uses a solid methodology.

Catherine Rary (Senior Vice President, Sales)

Catherine Rary has been senior vice president of sales at ContactWorks since 2019. She is also currently the Vice President of Waterway, Inc., which is a consulting company located in Atlanta, GA.  

ContactWorks reviews and comparisons

BPO allows businesses to focus on their core competencies. It also saves them the cost of setting up operations with high overhead. As a result, BPO allows them to devote their time to what makes them successful while sparing precious capital for important business development projects. 

ContactWorks takes call center operations off the hands of its customers, allowing them to focus on their core businesses with the assurance that their customer service, sales, and technical support needs are met.

ContactWorks’s contact information

ContactWorks’s main headquarters is located in:

11900 Jollyville Rd, #203068, 78759, AUSTIN, TX, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 512-220-4400.


ContactWorks news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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