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IT On Demand

3.1/5 • Glassdoor rating


IT On Demand began as an IT-as-a-Service (ITaaS) consulting firm servicing businesses in the Caribbean in 2015. IT On Demand supported the growth of a large client, a small boutique BPO based in Texas, through 15 acquisitions as they grew into a large global BPO with over 10,000 agents in 10 countries, before a successful exit to a private equity firm. IT On Demand is well positioned to automate Sales and CX support for your organization, and provide expert technical resources as well in a staff augmentation or full IT outsourcing scenario.

What IT On Demand offers its clients

We are IT. Over 50 years of combined experience in the IT industry - we eat, breathe and sleep tech. Deep breadth of knowledge across all functional areas of IT - security, infrastructure, EUC, datacenter, cloud, AI, omnichannel CCaaS solutions, ERP/CRM/OMS, development, IT QA, BI, EDW, eCommerce, Digital Marketing, SEO and much more.

How IT On Demand outshines the competition

Intense focus and support for small businesses and startups - we are here to support you fully and share the success

IT On Demand company structure

We are a boutique technology solutions firm focused on providing RPA & AI solutions for business process automation, and in cases where it is not possible to automate workload, we also offer technical staff augmentation, including web and mobile app development, NOC/SOC outsourcing, project management and more.

Sample highlight service offering of IT On Demand

Fully Automated Voice IVR and Chat/Text-bots for Customer Self Service from as low as 8.9 cents (USD) per interaction


6 PR 917 KM 2.7, 00771, Las Piedras, PR

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Ecommerce
  • Hardware Tech/IT
  • IT Services and IT Consulting
  • Manufacturing
  • Software Tech/IT
  • Telecoms



Steven Seibert

Year Founded


Countries of fulfillment
  • Canada
  • Colombia
  • Philippines
  • Romania
  • United States
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information


About IT On Demand: Review and comparison

IT On Demand is an IT and outsourcing services provider founded in 2015. It is made up of Information Technology professionals based in Las Piedras, Puerto Rico. 

They focus on helping organizations and businesses automate and/or outsource their customer support and sales.

The firm believes that IT should be seen as a strategic and valued business partner instead of something that’s only a cost center. IT On Demand aims to become a trusted business adviser and let organizations worry less about the web and technology aspects of their businesses.

The company has around 100 staff and seat members that provide support and consultancy services in various countries including the Philippines. Since its establishment, IT On Demand has recorded a revenue of $1,000,000. 

IT On Demand Outsourcing

IT On Demand primarily operates from the Caribbean but offers its array of outsourcing and IT support services to Canada, the United States, Colombia, Romania, and the Philippines. 

Professionals of the firm have over 30 years of IT experience, boasting deep knowledge of all aspects of technology.

Since the Philippines is a leader in the outsourcing sector, IT On Demand has joined other BPO companies that have access to some of the best support representatives in the country.

IT On Demand’s BPO services and pricings

IT On Demand is an outsourcing and IT service provider that offers the following:

Managed service provider (MSP)

  • Cloud migrations & administration (Public/Private/Hybrid)
  • VDI & hosted virtual servers (Azure, VMware, Google)
  • Microsoft 365 migrations & administration
  • Quickbooks setup & administration
  • Point of sale (POS)
  • Networking & security


  • Sales automation
  • Customer care automation
  • Technical staff augmentation

Omnichannel solutions

  • Omnichannel CCaaS (strategic partnership with Singlecomm)
  • Conversational intelligence / QA automation
  • IP Telephony / UCaaS
  • Telecom billing audits

Web and marketing

  • Website & mobile app design
  • Search engine optimization (SEO)
  • Social media marketing

IT On Demand pricing

Because IT On Demand has a diverse selection of specific services, the pricing for each can vary depending on the goals and needs of the client. 

The firm offers free consultations through its website.

How IT On Demand outshines its competition

IT On Demand stands out because it is led and founded by someone who knows all about technology, inside and out. 

The company president is well-connected throughout the Caribbean and Central America, giving the organization a leg up in the technology solutions industry in that part of the world. 

IT On Demand is passionate about supporting small businesses and startups to be successful by becoming a trusted IT partner. 

It has recently joined the Microsoft Cloud Solutions Provider program and is authorized throughout the Caribbean and the United States, making it able to fully handle Microsoft implementations and migrations. 

Key executives

Steve Seibert (President)

Steve Seibert is the founder of IT On Demand and has been its president since December 2015. 

His credentials include running all aspects of IT for Innovative (now Viya) for five years and working as the Global CIO and CTO of Support Services Group for seven years, honing his knowledge and experience of CX and sales outsourcing. 

IT On Demand reviews and comparisons

IT On Demand currently does not have reviews of its services. We suggest comparing the company to other full-service IT outsourcing firms in the Caribbean and Central America.

IT On Demand’s contact information

IT On Demand’s main headquarters is located in:

6 PR 917 KM 2.7, 00771, Las Piedras, PR

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 787-418-5418.


IT On Demand news, podcast & articles

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IT On Demand videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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