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NICE inContact

3.7/5 • Glassdoor rating


NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE inContact CXone™.



Public or Private


Seats or staff



$500 million to $1 billion (USD)





Daniel Gumucio, Founder

Year Founded


Countries of fulfillment




Contact information


About NICE inContact: Review and comparison

NICE inContact is an outstanding customer experience service provider with headquarters in Utah in the USA. Since 1997, the company has gained a rich experience and continues building a white hat reputation in the business of customer satisfaction.

NICE inContact solves customer challenges amicably by combining their all-in-one CXone platform with an elite team of customer-empathetic experts and a robust partner ecosystem. NICE inContact takes pride in a powerful corporate philosophy that appreciates the significance of customer experience beyond transactions. 

Having grown substantially, NICE inContact has successfully extended its noble operations into Australia, the Philippines, and the United Kingdom. Being a global brand in customer experience and a leader in AI-powered contact center software, NICE inContact partners with over 25,000 organizations worldwide.

These include 85 Fortune 500 companies that seek to remodel and advance every customer interaction. The staff base stands between 1,001 to 5,000, and the company has a $273 million estimated annual revenue.

NICE inContact Outsourcing

NICE inContact appreciates brand building through customer loyalty and avails tools that have been tested and proven to transform customer experience into unbreakable bonds.

The company strongly believes that customer experience should be worth repeating, as embodied in “Put the experience first. Build relationships to last.” With NICE inContact, businesses expect no less than:

  • A smarter platform
  • Passionate people
  • Stronger relationships
  • Better solutions 
  • Brighter outcomes and;
  • Proven leadership

In terms of proven leadership, NICE inContact has won the hearts of businesses such as MoneyGram, Empire Today, and Goodwill Business Services. The award-winning BPO company happily enjoys recognition by third-party organizations for unmatched customer service and CCaaS (Contact Center as a Service) market. It also caters to assorted customer engagement channels, including email, social media, live web chat, and voice.

NICE inContact’s BPO services and pricings

Guided by a powerful corporate philosophy and by leveraging state-of-the-art technology, NICE inContact offers solutions in:

  • Customer experience
  • Cloud migration
  • Collections
  • Contact center management
  • Disaster recovery
  • Omnichannel customer engagement and;
  • Security and compliance

To meet its vision and objectives, NICE inContact offers products that are broadly categorized under:

  • Automation and AI
  • Customer analytics
  • Omnichannel routing
  • Workforce engagement

NICE inContact pricings

NICE CXone prices are generally flexible depending on client specifications and business needs, starting from $100 per feature per month.

How NICE inContact outshines its competition

NICE inContact focuses on superior customer satisfaction in all operations by leveraging top-notch technologies like the CXone model that are tailored to suit various customer needs. The company strives to offer solutions that resonate with its strong customer-centric approach.

The company also boasts the Open Cloud Foundation which helps small businesses and enterprises alike to lay foundations for innovation besides allowing for secure scaling and customizable operations.

Key executives

Paul Jarman (CEO)

Having been with the company since 1997, Paul Jarman is relentless in pushing the limits to grow the company and driving market leadership.

Jeff Canter (COO)

Jeff works as NICE inContact’s chief operations officer and demonstrates strong leadership besides offering incredible innovative solutions for customer satisfaction and business development.

NICE inContact reviews and comparisons

NICE inContact remains a benchmark in the business of customer experience and is comparable to other B2B customer experience giants in the US and Europe. Ken Landoline, the Principal Analyst at Omdia Customer Engagement says, “Among all companies evaluated, NICE CXone stood out for consistently high scores in all aspects of our overall assessment.”

NICE inContact’s contact information

NICE inContact’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-866-965-7227 .


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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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