Biscayne Marketing

Founded in 1992, Biscayne Marketing became a contact center for a retail network of contact lens businesses. The company rapidly expanded into catalog sales, adding more customer service reps. Today, Biscayne Marketing operates from three locations in Boca Raton, Florida, New York, and St. Lucia.

This Business Process Outsourcing (BPO) organization is privately-held with up to 200 staff members. The business’s goal is to provide exceptional and customized call center solutions. Biscayne Marketing concentrates on inbound customer service calls, although it does offer some outbound services like targeted telemarketing. 

The company is a member of BPA Worldwide and a proud sponsor of the Circulation Excellence Rewards. Its most recent revenue reportings topped $27.4 million. 

With 240-seat contact centers in New York and Boca Raton, the organization can serve needs besides inbound customer service. Biscayne Marketing’s recent addition of its St. Lucia location is also helping it branch out into market research and big data. The company maintains its headquarters in the Boca Raton area. 

Some of the industries this BPO services include healthcare, travel, and luxury brands. The company uses a three-tiered approach. Its services strive to fit clients’ financial needs while delivering quality and accuracy. In addition, reps give friendly and time-sensitive service. 

Biscayne Marketing’s array of services has grown to encompass the following:

• Inbound catalog sales
• Market research
• Conference registration
• Campaign management and statistical reporting
• Renewals and acquisitions
• Customized scripts
• Subscriber support
• Verification services

Furthermore, the company provides a variety of inbound and outbound services, interactive voice response solutions, internet services, newspaper services, and data and document processing.

Biscayne Marketing’s pricing

Since Biscayne Marketing tailors its services to each client, pricing can vary. While the company does not list individual price tiers on its website, it does have an online quote request form. Based on the form, several factors may impact pricing. These factors include requested services, average call lengths, and the average number of calls per month.

Biscayne Marketing has a leg up on its competition because of its values. The fact that the company has been around for over 30 years doesn’t hurt. This BPO values corporate responsibility, value creation, and customer-driven innovation. 

As a BPO, Biscayne Marketing isn’t afraid to embrace new technology and encourage problem-solving. The company also operates in dynamic industries. This company can support routine and complex service issues, brand management, and data-driven marketing efforts. 

• Rick Alovis (CEO and Founder)

Rick has served as the company’s CEO since 2002. He has a rich leadership background in customer service contact centers and non-profit faith-based organizations. His education comes from the University of Florida and the New York College of Health Professions. 

Biscayne Marketing’s competitors operate in some of the same industries, providing virtual receptionists and inbound customer support. The company doesn’t have testimonials on its site but can offer sample calls and reports.  

Biscayne Marketing’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.biscaynemarketing.com

LinkedIn http://www.linkedin.com/company/biscayne-marketing

Facebook N/A

In addition, you may email them at [email protected] or call 561-994-6445.