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TDCX

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About

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. TDCX’s expertise and strong footprint in Asia has made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

Our commitment to delivering positive outcomes for our clients extends to our role as a responsible corporate citizen. Our Corporate Social Responsibility programs focus on positively transforming the lives of people, communities, and the environment.

TDCX employs more than 17,000 employees across 26 campuses globally. Along with our headquarters in Singapore, we have locations in Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia. For more information, please visit: www.tdcx.com.

What TDCX offers its clients

TDCX provides quality support for the best-known digital tech brands. Our services include: technological support for working-from-anywhere, in-depth customer analytics and consulting for leads and revenue generation, inside sales services, customer service and experience opportunities for quickly scaling businesses, content moderation built to secure online communities. TDCX is the top choice for BPO services across the globe, spurring growth and opportunities through multilingual staff.

How TDCX outshines the competition

TDCX is focused on providing quality support for some of the best-known digital tech brands at high levels of performance. Our BPO services include:

-Technological support for working-from-anywhere
-In-depth customer analytics and consulting for leads generation and revenue maximization
-Inside sales services to convert more potential leads into loyal customers
-Customer service and experience opportunities for quickly scaling businesses
-Content moderation options built to secure online communities
-Human resources in specialized tech support

The main mission of TDCX is to be the top choice for BPO services across the globe, spurring growth and opportunities through multilingual staff.

TDCX company structure

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. TDCX’s expertise and strong footprint in Asia has made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

Our commitment to delivering positive outcomes for our clients extends to our role as a responsible corporate citizen. Our Corporate Social Responsibility programs focus on positively transforming the lives of people, communities, and the environment.

TDCX employs more than 17,000 employees across 26 campuses globally. Along with our headquarters in Singapore, we have locations in Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia. For more information, please visit: www.tdcx.com.

Sample highlight service offering of TDCX

TDCX offers 360° customer experience solutions from our 24/7 customer engagement hubs across 12 locations. We provide high-value services, tailor-fit to our clients' businesses, such as:

- Work-From-Anywhere solutions
- Customer service and tech support
- E-commerce
- Trust and safety solutions
- Digital community content moderation
- Revenue generation and Inside Sales
- Consulting and Analytics

TDCX offers more insights and innovative solutions to businesses as they grow bigger and better.

Headquarters

750D Chai Chee Road, #06-01/06, ESR BizPark @ Chai Chee, 469004, Singapore

Public or Private

public

Seats or staff

17000+

Revenue

$25 to $50 million (USD)

Industries
  • Digital Marketing
  • Ecommerce
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Others
  • Pharmaceutical
  • Transportation
  • Travel

Highlights

Domain Authority

15

Site traffic

-

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Laurent Junique, CEO, CEO

Year Founded

01/01/1995

Countries of fulfillment

-

Sectors
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

6563091688

https://www.tdcx.com/

Social media

About TDCX: Review and comparison

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. TDCX’s expertise and strong footprint in Asia has made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
Our commitment to delivering positive outcomes for our clients extends to our role as a responsible corporate citizen. Our Corporate Social Responsibility programs focus on positively transforming the lives of people, communities, and the environment.
TDCX employs more than 15,000 employees across 26 campuses globally. Along with our headquarters in Singapore, we have locations in Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia. For more information, please visit: www.tdcx.com.

TDCX Outsourcing

As an award-winning BPO company in Asia, TDCX is proud to offer incredible services to brand partners that can benefit and appreciate the quality of accelerated sales, more efficient recruiting, and other support. Most recently, TDCX was recognized by Clutch as the top Singaporean business-to-business company in 2021.

TDCX’s BPO services and pricings

TDCX is the powerhouse Asian BPO at providing 360-degree customer experience solutions. They can work to service a whole host of needs based on your business, such as: 

  • Solutions for adapting to working from home
  • Comprehensive customer service
  • Digital community content moderation
  • E-commerce growth management and support
  • Fast and efficient tech support
  • Revenue generation

The support TDCX can offer doesn’t stop there. You can expect innovation and insight at every step of your journey with TDCX as you grow bigger and bigger.

TDCX’s pricing

TDCX’s pricing will depend on the requirements and needs of each client. However, they will always have a contact form for getting in touch with them. They are also public regarding investor opportunities and incentives.

How TDCX outshines its competition

TDCX has a large focus on providing quality support for some of the best-known digital tech brands at high levels of performance. Their BPO services include:

The main mission of TDCX is to be the first and last word of BPO services in Asia, as well as across the globe, thanks to their multitude of locations and multilingual staff.

Key executives

Laurent Junique (CEO/Founder/Talent Hunter)

Laurent Junique is the founder and chief executive officer of TDCX. He continues to manage the company as well as provide routes for more talented individuals to contribute to TDCX’s success.

You can read a recent interview with Nikkei Asia where he projects more growth in TDCX’s future.

TDCX reviews and comparisons

TDCX provides transformative digital CX solutions. We help world-leading and disruptive brands acquire new customers, build customer loyalty and protect their online communities through our transformative digital CX solutions.

By harnessing technology, human intelligence, and our global footprint, we have been helping clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce achieve their CX aspirations.

Throughout our years in the BPO industry, we have made innovations that have vastly improved our recruitment, onboarding, productivity, and engagement, which translate to improved services and growth for our clients.

TDCX’s contact information

TDCX’s main headquarters is located in:

750D Chai Chee Road, #06-01/06, ESR BizPark @ Chai Chee, 469004, Singapore

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 6563091688.

References

https://www.glassdoor.com/Overview/Working-at-Teledirect-Telecommerce-EI_IE927588.11,34.htm

https://www.crunchbase.com/organization/tdcxgroup

TDCX news, podcast & articles

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TDCX videos & images

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About OA

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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