Sparcalls is a virtual staffing agency based in Cagayan de Oro City, Philippines, that connects businesses around the world with Filipino virtual professionals. The company places virtual assistants, customer service representatives, social media managers and other specialists who work remotely as part of a client’s team. It describes itself as a Filipino VA staffing agency that works directly for its clients.
Its service range covers general virtual assistance, from administrative tasks to project management, and customer support delivered by representatives trained to handle several channels. Sparcalls also supplies social media managers who plan and run campaigns, marketing virtual assistants who help with campaign planning, market research and content creation, and graphic designers who produce logos, branding materials and marketing collateral.
For technical needs, the company offers web development covering website design, maintenance and optimisation. It also lists specialised services such as content writing and SEO.
Engagements follow four steps. A free discovery call is used to discuss the client’s needs and staffing requirements, after which Sparcalls matches the client with suitable professionals, helps with onboarding and then provides ongoing support to keep the virtual team performing. The company says its screening and selection process is rigorous and that it provides continued training to its staff.
Clients can hire for short-term projects or long-term engagements, and staff can work in different time zones to match the client’s business hours. Teams communicate through email, chat, video conferencing and project management tools. If a client is not satisfied with an assigned professional, Sparcalls offers a satisfaction guarantee and will search for a replacement. According to its website, 82% of its customers have stayed with it for more than a year.
Sparcalls is a fit for small and growing businesses, online stores and marketing-led companies that want cost-effective offshore support from English-speaking Filipino staff without building an in-house team. Its mix of administrative, customer support, creative and marketing roles suits clients who want to fill several remote positions through one agency.
