Qwest Outsourcing Solutions

Qwest Outsourcing Solutions, operated by Qwest BPO, Inc., is a contact center and business process outsourcing company based at the GAGFA IT Center in Cebu City, Philippines. It provides customer service, technical support, billing and collections, lead generation, healthcare support and virtual assistant services to businesses that want to scale support operations.

Customer service is delivered around the clock, with multilingual assistance for a global customer base. The company says its framework follows international standards for consistency, data security and GDPR compliance, and it emphasises proactive problem solving, personalised support, self-service resources such as FAQs and knowledge bases, and the use of customer feedback to improve service.

Its technical support team handles IT infrastructure, software troubleshooting and hardware issues across phone, email, chat and remote access, using structured workflows, ticketing systems and quality assurance measures. The lead generation service covers B2B and B2C prospecting, appointment setting and market research through cold calling, email, social media outreach, live chat and digital campaigns, supported by CRM integration and real-time reporting.

For healthcare clients, Qwest offers patient scheduling, reminders and follow-ups, billing and claims support, insurance eligibility checks, secure medical records handling and 24/7 multichannel support. It states that these processes are HIPAA-compliant and handled by agents with healthcare-specific training, and that the service adapts to clinics, hospitals and telehealth providers.

According to its website, Qwest has around 500 employees, 800 BPO seats and more than 15 years of collective industry experience. Engagements follow a three-step approach of assessing client needs, onboarding and integrating agents with client systems, and then monitoring and optimising performance.

The company lists technology and software, finance and banking, healthcare and pharmaceuticals, e-commerce and retail, real estate and construction, and education among the industries it serves. It suits small and mid-sized businesses looking for a Philippines-based partner for multichannel customer support and outbound sales.

Qwest Outsourcing Solutions’ main headquarters is located in:

5/F GAGFA IT Center, Cebu City 6000, Cebu, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://www.qwestbpo.com/

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