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Ignition CX

Overview

Ignition CX offers outstanding sales acquisition and support, customer experience management and omnichannel engagement to clients around the world from our operations in Africa, the US and the UK. In addition to these CX services, Ignition CX offers engagement and performance marketing management, as well as AI platforms and value-added service products. We use the power of technology, data and people to drive results, increase ROI and lower costs while connecting brands and customers with more accuracy and more meaningfully than ever before.

What Ignition CX offers its clients

Our unique model allows us to:
• Deliver a specific, personalised and superior customer experience at each touch point.
• Leverage world-class technology, AI and our bespoke platforms to gain insights and pre-empt customer needs.
• Provide effective and efficient consumer communication.
• Improve conversion rates at a lower cost per acquisition.
• Increase the effectiveness of sales for all channels.
• Cross-sell and upsell products and value-added services to high-intent customers.
• Provide detailed business insights to our partners for revenue-generating opportunities and problem-solving.
• Reduce attrition and improve customer retention, with service excellence.
• Deliver on service level agreements, quality, security and compliance, using a blend of technology, skilled people and training.

We are able to recruit, build and train teams across our verticals for our partners’ needs.

How Ignition CX outshines the competition

We provide a custom end-to-end solution supporting the entire customer acquisition and support journey for our partners. While our core strength is in customer acquisition, we also focus on how to add value to your existing customers while supporting and retaining them through strategies designed around your specific requirements, while also acquiring new customers for your business.
Our offering is a holistic, deeply integrated customer acquisition and experience solution.

Ignition CX company structure

Ignition CX is a South African company that is globally recognised for its performance in sales acquisition and support, customer experience management and omnichannel engagement.

With the help of our people, we provide our partners with highly skilled in-house teams in the following:
- Customer Acquisition/Sales
- Complete Customer Life-cycle Management
- Business Applications and Process Enablement
- Product Development
- Product Ownership
- Traditional and Digital marketing
- Lead Generation

Ignition CX is an Ignition Group company and was founded in 2002.

Sample highlight service offering of Ignition CX

Our South African location provides our client partners with several unique advantages – we have a quickly scalable contact centre agent population with a neutral accent and strong cultural alignment to the US and the UK, as well as a workforce that is empathetic and that possesses excellent sales and service capabilities.
Ignition CX is the only South African-based CX company that can also offer US-based teams of CX experts to provide specific services as required by our clients.

Unlock untapped potential - our capabilities span the breadth of the customer value lifecycle, and we are therefore able to stimulate growth for our partners by maximising efficiencies and leveraging enterprise-wide capabilities.
Adapt to changing market needs - with a streamlined, integrated digital marketing platform, both sales and marketing can respond quickly and efficiently to marketplace disruptions and emerging customer needs.

Robust Technology – Ignition CX has a mature Enterprise Service Bus (ESB) that is used to integrate with a wide variety of technologies. We have a dedicated digital transformation and innovation team that has been given executive sponsorship to ensure its activities are given the necessary priorities. Developments are focused around a digital omnichannel-based business model.
Security, compliance and IT - Ignition takes data privacy seriously. Our strong back-office technical skill and a global best-in-class IT infrastructure help enable world-class compliance adherence. Whether it’s from a PCI perspective, other specific compliance needs per vertical, or just the ability to prove your customer’s data is secure, we tick all the necessary boxes.

Headquarters

Quadrant 4 Centenary Building, 30 Meridian Drive, 4319, Umhlanga, KwaZulu-Natal

Public or Private

public

Seats or staff

4000

Revenue

-

Industries
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Insurance
  • Real Estate
  • Retail
  • Telecoms
  • Travel
  • Utilities

Details

Executive

Greg Goosen

Year Founded

08/01/2002

Countries of fulfillment
  • South Africa
  • United States
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+27315828300

https://www.ignitioncx.com/


About Ignition CX: Review and comparison

Ignition CX specializes in providing surefire solutions to customer experience. It offers a range of services, including sales acquisition and support, customer experience management, and omnichannel engagement.

Ignition CX Outsourcing

Ignition CX has over 20 years of experience in providing CX solutions to global partners in various sectors such as retail, technology, banking, insurance, finance, travel and hospitality, automotive, and telecommunications.

This outsourcing firm’s approach combines the efficiency of a large-scale operation with the personalized attention of a close-knit team, ensuring that clients receive the best of both worlds.

Ignition CX has contact centers in Africa and North America, enabling them to offer a wide array of services globally. They leverage cutting-edge technology, industry best practices, and in-house innovation to stay at the forefront of the CX and global business services industry.

Ignition CX’s BPO services and pricings

Below are the services offered by Ignition CX:

Sales acquisition and support

  • Pe-sales engagement
  • Customer acquisition
  • Band and non-brand sales
  • An integrated partnership
  • Data-driven approach
  • Technological innovation
  • Digital asset management
  • Skilled sales experts
  • Value-added service products
  • Shared revenue
  • Rewards programs
  • White-labelled solutions

Customer experience management

  • Customer onboarding
  • Customer service and support
  • Customer retention and loyalty

Omnichannel engagement

  • Advanced technology utilization
  • Data-driven insights
  • Campaign optimization
  • Excellence through synergy
  • Unified customer experience
  • Data sharing and insights

Ignition CX’s pricing

For those interested in availing of Ignition CX’s services, contact its expert teams on its website, and begin with a free consultation.

How Ignition CX outshines its competition

Ignition CX is actively engaged in impact sourcing, utilizing it as a means to address historical and current social inequalities, high unemployment rates, and associated social issues in South Africa. 

With an official unemployment rate of around 33%, particularly among the youth, South Africa is in urgent need of inclusive and sustainable job creation.

Ignition CX has recognized impact sourcing as a valuable tool for creating a positive social impact and empowering South Africa’s workforce. 

Its approach to impact sourcing goes beyond merely ticking boxes; it is about realizing potential and changing lives. The firm aims to identify communities where a difference can be made and recruit employees with potential, providing them with training and growth prospects.

Ignition CX believes that impact sourcing has the potential to make a real difference in the lives of workers and their families.

Offering employment opportunities in regions where traditional jobs are scarce can significantly multiply the benefits of employment, as a single employed person in many South African communities supports 5 to 6 family members.

Ignition CX understands that many South African communities are largely isolated from the formal economy, leading to high levels of entrenched poverty. 

Impact sourcing directly benefits these communities by employing more people and giving them higher earning power as well as future prospects.

In line with its commitment to impact sourcing, Ignition has implemented the Activate Program. This program is specifically designed to empower unemployed youth with high potential but no work experience.

Through a six-week program consisting of theoretical classroom education and practical learning, graduates gain the skills, knowledge, and experience necessary to begin their careers in the competitive contact center industry.

Key executives

Ryan Bayman (CEO)

Ryan is an experienced and modest executive at Ignition CX. He boasts a well-established history of guiding organizational transformations and implementing influential business strategies. 

Serving as the Chief Executive Officer of Ignition CX, Ryan takes satisfaction in overseeing a worldwide team that provides outstanding services to renowned brands across the globe. 

His emphasis is on fostering collaborative success and achieving significant outcomes.

Ignition CX reviews and comparisons

Ignition CX proudly boasts a stellar 5.0-star rating on Facebook. This is a testament to its exceptional customer satisfaction and service excellence to its clients and even its employees.

Ignition CX’s contact information

Ignition CX’s main headquarters is located in:

Quadrant 4 Centenary Building, 30 Meridian Drive, 4319, Umhlanga, KwaZulu-Natal

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +27315828300.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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