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Americall

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About

Welcome to AmeriCall, one of the nation’s leading providers of advanced, outsourced contact center and answering services options since 1938. We specialize in creating powerful, efficient, and cost-effective solutions for our clients across the United States and around the world. Our demonstrated suite of inbound and outbound services can be fully customized to meet or exceed the requirements of virtually any business model. This makes AmeriCall the first and best choice for almost every company or organization seeking to outsource their call center operations.

How can we help you? It’s not just a question; it is our philosophy and the cornerstone of everything we do. Since the 1930s, our focus has been to continually find new and better ways to help our clients “make profitable connections with their customers”. We are available full time, or we can serve as your after hours or overflow call center solution. Whether you need messaging or answering service, inbound or outbound call center services, email support or online chat, we can help you make the most of every contact.

Headquarters

-

Public or Private

Private

Seats or staff

1001-5000

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Domain Authority

29

Site traffic

528

OA ranking

-

Glassdoor rating

2.4

CrunchBase ranking

-

Details

Executive

Scott Hager, President

Year Founded

1938

Countries of fulfillment

-

Sectors

-

Contact information

1-253-272-4111

http://www.americall.com/

Social media

About Americall: Review and comparison

Americall is an international phone service company that offers advanced call center services, answering service providers, and other business telephone services. The company is headquartered in Tacoma, Washington, and was founded in 1938. 

The company offers various services, including call center services, answering service providers, and other business telephone services. Americall has been offering business process outsourcing (BPO) services, focusing mainly on inbound and outbound call center services.

Through its decades, Americall has continued to expand its operations in several countries, including Australia, Canada, France, Germany, India, Italy, Japan, Mexico, the Philippines, Singapore, Spain, the United Kingdom, and the United States. 

The company’s revenue is currently at $480 million, with more than 2000 employees.

Americall Outsourcing

Americall offers customized BPO services that can be scaled up or down according to the client’s requirements. The company has a team of experienced and certified professionals who are experts in their respective fields.

They have a well-defined process and quality management system to ensure that the services offered are high quality and meet the client’s needs. The customer-centric approach has helped it to build long-term relationships with its clients.

Americall also caters to other needs like website receptionist service, active voice response, and appointment scheduling.

Some of the major clients of Americall include Dell, Microsoft, Bank of America, and American Express.

Americall’s BPO services and pricings

Americall offers a wide range of BPO services customized according to the client’s requirements. Below is a list of some of the services provided by Americall:

  • Inbound call center services: The inbound call center services offered by Americall include customer support, tech support, order taking, and appointment scheduling.
  • Outbound call center services: The outbound call center services offered by Americall include telemarketing, lead generation, and market research.
  • Answering service provider: call answering, message taking, and appointment scheduling.
  • Other business telephone services: voicemail, call forwarding, and conference calling.
  • Website receptionist service: live chat, email support, and ticketing system.

The company offers services to various industries, including government, manufacturing and sales, healthcare, technology, retail, and e-commerce.

Americall’s pricing

Americall has a customized pricing model designed according to the client’s requirements. The company offers a free trial for its services so that the clients can test the quality of the services before signing a contract.

How Americall outshines its competition

In the competitive market of BPO services, Americall has been able to create a niche for itself. The company has a team of experienced and certified professional experts in their respective fields.

The customer-centric approach has helped it to build long-term relationships with its clients.

Here are vital aspects that differentiate Americall from others:

  • Uses advanced innovations and technologies
  • Focuses on customer satisfaction
  • Has a team of experts
  • Offers a free trial
  • Customized pricing models
  • Operates globally
  • Vast experience in the industry

The company also has a well-defined process and quality management system to ensure high-quality services and meet the client’s needs.

Key executives

Scott Hager

General Manager and Information Technology Executive

Mr. Hager has successfully implemented innovative changes to increase productivity and effectiveness for various clients. He has vast experience in the IT industry and has a proven track record in developing and managing complex IT systems. 

Danny Young

Managing Director

Mr. Young is responsible for the overall management of the company. His experience in the BPO industry has helped the company to grow and expand its operations.

Americall reviews and comparisons

Americall has average to good reviews in Indeed. While some praise the work the BPO does, others qualify it as a terrible experience.

Americall’s contact information

Americall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-253-272-4111.

Americall news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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