$250 mil. - $500 mil.
Scott Hager, President
About Americall: Review and comparison
Americall is an international phone service company that offers advanced call center services, answering service providers, and other business telephone services. The company is headquartered in Tacoma, Washington, and was founded in 1938.
The company offers various services, including call center services, answering service providers, and other business telephone services. Americall has been offering business process outsourcing (BPO) services, focusing mainly on inbound and outbound call center services.
Through its decades, Americall has continued to expand its operations in several countries, including Australia, Canada, France, Germany, India, Italy, Japan, Mexico, the Philippines, Singapore, Spain, the United Kingdom, and the United States.
The company’s revenue is currently at $480 million, with more than 2000 employees.
Americall offers customized BPO services that can be scaled up or down according to the client’s requirements. The company has a team of experienced and certified professionals who are experts in their respective fields.
They have a well-defined process and quality management system to ensure that the services offered are high quality and meet the client’s needs. The customer-centric approach has helped it to build long-term relationships with its clients.
Americall also caters to other needs like website receptionist service, active voice response, and appointment scheduling.
Some of the major clients of Americall include Dell, Microsoft, Bank of America, and American Express.
Americall’s BPO services and pricings
Americall offers a wide range of BPO services customized according to the client’s requirements. Below is a list of some of the services provided by Americall:
- Inbound call center services: The inbound call center services offered by Americall include customer support, tech support, order taking, and appointment scheduling.
- Outbound call center services: The outbound call center services offered by Americall include telemarketing, lead generation, and market research.
- Answering service provider: call answering, message taking, and appointment scheduling.
- Other business telephone services: voicemail, call forwarding, and conference calling.
- Website receptionist service: live chat, email support, and ticketing system.
The company offers services to various industries, including government, manufacturing and sales, healthcare, technology, retail, and e-commerce.
Americall has a customized pricing model designed according to the client’s requirements. The company offers a free trial for its services so that the clients can test the quality of the services before signing a contract.
How Americall outshines its competition
In the competitive market of BPO services, Americall has been able to create a niche for itself. The company has a team of experienced and certified professional experts in their respective fields.
The customer-centric approach has helped it to build long-term relationships with its clients.
Here are vital aspects that differentiate Americall from others:
- Uses advanced innovations and technologies
- Focuses on customer satisfaction
- Has a team of experts
- Offers a free trial
- Customized pricing models
- Operates globally
- Vast experience in the industry
The company also has a well-defined process and quality management system to ensure high-quality services and meet the client’s needs.
General Manager and Information Technology Executive
Mr. Hager has successfully implemented innovative changes to increase productivity and effectiveness for various clients. He has vast experience in the IT industry and has a proven track record in developing and managing complex IT systems.
Mr. Young is responsible for the overall management of the company. His experience in the BPO industry has helped the company to grow and expand its operations.
Americall reviews and comparisons
Americall has average to good reviews in Indeed. While some praise the work the BPO does, others qualify it as a terrible experience.
Americall’s contact information
Americall’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-253-272-4111.