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PT. Konvergensi Mitra Solusi (Convergence) is an integrated BPO service operations providing:
1. Inbound and outbound calls, integrated call and email operations, and toolkits for customer value creation
2. Advisory services in Customer Relationship Management (CRM)
3. Labour Supply with Higher Quality

We have dedicated team with deep expertise in Indonesia, strong background in outsourcing services for e-commerce, and consumer companies for both foreign and local companies. Located at Jakarta and Yogyakarta with operations >150 staffs with >300 seat capacities.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Dian Eka Lestari, General Manager

Year Founded


Countries of fulfillment




Contact information


Convergence news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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