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3.6/5 • Glassdoor rating


HiredSupport has been around since 2016 and is a leading provider in the outsourcing industry. We work with companies around the world from startups, eCommerce, SaaS, retail, IoT, and everything in between. We effectively help brands and businesses cut down their costs and increase their customer satisfaction scores and productivity.

What HiredSupport offers its clients

Our company offers some of the most cost effective ROI outsourcing solutions out there. We are priced competitively and deliver the work quality of agencies that cost double the price. We regularly help businesses cut costs, increase customer satisfaction to 95%+, proactively turn visitors into sales, increase their product and service reviews with happy 5-star reviews, and help customers who need us 24 hours a day, 7 days a week for a fraction of what you'll pay elsewhere without a sacrifice on quality.

How HiredSupport outshines the competition

We really focus on getting our clients to a customer satisfaction score (CSAT) of 95% or higher. Our President is directly involved in all clients and makes himself available 24/7 for any client needs, regardless of time zone, day of the week, or holiday. We will beat your current support team whether it's in-house or remote.

HiredSupport company structure

We are a growing support as a service provider focusing on outsourcing customer support with offices in the United States and Pakistan founded by an owner who created the business in 2016 in response to his own needs. Now we help 100+ different clients around the world handle their customer support across any channel.

Sample highlight service offering of HiredSupport

1 dedicated agent, 5 days/week, 8 hours/day, $1200/month.


91739, Rancho Cucamonga, California

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Advertising & PR
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Legal
  • Manufacturing
  • Media Publishing
  • Mining
  • Non Profit
  • Others
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Joel Wolfe

Year Founded


Countries of fulfillment
  • Pakistan
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • Human Resource & Legal
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information


About HiredSupport: Review and comparison

As experts in customer service, HiredSupport offers all kinds of support assistance for companies through their business process outsourcing (BPO) operations. Headquartered in California, they provide extensively trained agents to help businesses with a wide array of issues. 

As their company website states, outsourcing your customer support needs to the professionals. HiredSupport not only hires the best of the best in the customer experience field, but they are continually integrating and training on new technologies and platforms to stay up to date on demands in the industry.

With 50 employees on their staff roster, HiredSupport can pick up customer support overflow for many businesses across the United States. With a general uptick in remote work and virtual assistance, the need for such services will likely continue to grow over time.

HiredSupport Outsourcing

With an increased need for customer service support, companies are feeling the pinch. Having an influx of phone calls, online chats, and emails while promoting, providing, and manufacturing services and goods can be overwhelming. Having additional stress in one area can also lead to a reduction in the quality of service.

The companies that have partnered with HiredSupport for additional assistance in customer service overflow have reported a 40% increase in revenue due to the extra help. HiredSupport has a corporate client base of over 125 businesses that they assist every day.

HiredSupport’s BPO services and pricings

To expertly handle all of the customer support issues that come their way, HiredSupport has integrated the following services into their offerings:

  • Customer Experience
  • Live Chat Agents
  • Call Moderation
  • Call Center Operations
  • Inbound Call Management 
  • Outbound Call Assistance 
  • Email Support
  • Customer Support
  • Help Desk Ticket Support
  • eCommerce Support
  • Lead Generation
  • Data Entry Management
  • Order Processing
  • Search Engine Optimization
  • Virtual Assistance 
  • Voice Agents
  • Customer Support Agents
  • Customer Support Representatives
  • Transcription Aid
  • Call Reviews

This list is not comprehensive, as the company prides itself on offering whatever service is needed to fulfill customer service goals. As a result, HiredSupport is continually adding new options for clients to take advantage of when needed.

HiredSupport’s pricing

Due to the bespoke nature of the services provided, the company does not list package pricing or set costs on its website. Instead, they encourage prospective clients to reach out for a custom quote.

How HiredSupport outshines its competition

With a specific niche in the customer service BPO industry, HiredSupport can hone in on the skills necessary to succeed in that area. While keeping an eye on new trends and developments, the company can increase revenue and the success rate for the businesses that they serve. Additionally, the customer experience and satisfaction rate will increase.

Key executives

Joel Wolfe (President)

Joel Wolfe has served in the position of President at HiredSupport since its inception. In his role, he oversees all company operations and works alongside staff to implement new processes for customer experience optimization.

Shafqat Ali (Communication Manager)

Shafqat Ali started with the company in 2021 and fulfills the role of Communication Manager at the company. His primary responsibility is to provide the highest level of customer service to clients.

HiredSupport reviews and comparisons

With the company’s efficiency in customer experience, they have earned a positive reputation in their BPO field. With the accolades they have received, they have brought on many large corporations onto their client roster. Having an uptick in the trend for remote support will likely increase demand for companies such as HiredSupport.

HiredSupport’s contact information

HiredSupport’s main headquarters is located in:

91739, Rancho Cucamonga, California

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1800.655.5891.

HiredSupport news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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