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Nexus

About

NEXUS CONTACT CENTER, spécialiste Offshore de la Relation Client, qui fonde son expertise sur 15 ans de métier et opérant principalement dans un environnement multi-langue de 250 positions.

Nous offrons des services couvrant l’intégralité du cycle de vie client : Acquisition, Fidélisation, Optimisation, Back office, CATI, Onboarding, Outreach, etc…

Headquarters

-

Public or Private

Partnership

Seats or staff

201-500

Revenue

-

Industries

-

Highlights

Alexa ranking

23,724,668

Domain Authority

7

Site traffic

119

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Frank Whittaker, Digital Health Solutions, CEO

Year Founded

2010

Countries of Fulfillment

-

Sectors

-

Contact information

00 216 70 02 02 32

https://www.nexuscontactcenter.com

Social media

About Nexus: Review and comparison

Nexus is a business process outsourcing (BPO) company based in Tunisia that offers call center services. This company provides these services to its customers from its three international locations.  

Founded in 2010, Nexus has more than twenty years of experience providing call center support to its clients. Its call center support offers telemarketing, teleservices using CATI, technical support, analytics, order processing, and customer service, among other things.

Nexus Outsourcing

Nexus is a company that provides a variety of services to its clients. Its goal is to help its clients acquire and retain their customer base and manage all back-office needs. It regularly monitors its clients’ business practices to ensure it offers them the right solutions to suit their needs. 

All clients of this BPO have quick and easy access to self-service supervision, reporting, and monitoring tools 24/7. 

In addition, it helps customers synchronize their back office “with the fluctuations and seasonality” of their business. These aspects highlight Nexus’ commitment to helping its clients expand their businesses while providing top-notch customer support services.

Nexus’s BPO services and pricings

Nexus has a broad selection of services available to its clients. The following list is a sampling of the company’s offerings:

  • Telemarketing 
  • Teleselling
  • Prospecting
  • Surveys
  • In-Bound
  • Out-Bound 
  • Contact Center on Demand
  • Technical Support
  • Credit and Collection
  • Multichannel Customer Experience
  • Analytics Solutions
  • Internet Interactions 
  • Order Processing 
  • Customer Service / Sales

Nexus’s pricing

Nexus has a broad range of call center services available for its clients, some of which are far more complex than others. To get the most accurate pricing information for your organization, you can contact the company using this form.

How Nexus outshines its competition

Not only does Nexus have call center support available in five languages, but it also requires employees to use 7% of their working time to complete training. This ensures clients will always receive the most up-to-date support and attention.

Key executives

Frank Whittaker (Digital Health Solutions, CEO)

Frank Whittaker is the CEO of Nexus eCare, a company branch that offers digital health solutions. His previous work experience includes multiple leadership roles. In 2013, he received his Ph.D. in Health Informatics – Electronic Communities of Care.

Zouhir Mouelhi (COO)

Zouhir Mouelhi co-founded Nexus in 2015. He has 18 years of experience in leadership roles, which allowed him to successfully found the company. He received his Master’s Degree in International Commerce from The University of Paris in 1994.

Guido Baiutti (Director of Production)

Guido Baiutti is the Director of Production at Nexus. He has been with the company since 2015. Before that, he worked in various project management roles.

Nexus reviews and comparisons

As of now, Nexus doesn’t have any customer reviews online. When seeking out competition for Nexus, focus your efforts on companies that offer a broad range of call center services.

In addition, look at the business practices of other companies. Nexus ensures its employees are constantly educated, keeping them up to speed on the latest changes in the industry.

Nexus’s contact information

Nexus’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 00 216 70 02 02 32.

Nexus news, podcast & articles

No news, podcast & articles available for this BPO

Nexus videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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