About Nexus: Review and comparison
Nexus is a business process outsourcing (BPO) company based in Tunisia that offers call center services. This company provides these services to its customers from its three international locations.
Founded in 2010, Nexus has more than twenty years of experience providing call center support to its clients. Its call center support offers telemarketing, teleservices using CATI, technical support, analytics, order processing, and customer service, among other things.
Nexus is a company that provides a variety of services to its clients. Its goal is to help its clients acquire and retain their customer base and manage all back-office needs. It regularly monitors its clients’ business practices to ensure it offers them the right solutions to suit their needs.
All clients of this BPO have quick and easy access to self-service supervision, reporting, and monitoring tools 24/7.
In addition, it helps customers synchronize their back office “with the fluctuations and seasonality” of their business. These aspects highlight Nexus’ commitment to helping its clients expand their businesses while providing top-notch customer support services.
Nexus’s BPO services and pricings
Nexus has a broad selection of services available to its clients. The following list is a sampling of the company’s offerings:
- Contact Center on Demand
- Technical Support
- Credit and Collection
- Multichannel Customer Experience
- Analytics Solutions
- Internet Interactions
- Order Processing
- Customer Service / Sales
Nexus has a broad range of call center services available for its clients, some of which are far more complex than others. To get the most accurate pricing information for your organization, you can contact the company using this form.
How Nexus outshines its competition
Not only does Nexus have call center support available in five languages, but it also requires employees to use 7% of their working time to complete training. This ensures clients will always receive the most up-to-date support and attention.
Frank Whittaker (Digital Health Solutions, CEO)
Frank Whittaker is the CEO of Nexus eCare, a company branch that offers digital health solutions. His previous work experience includes multiple leadership roles. In 2013, he received his Ph.D. in Health Informatics – Electronic Communities of Care.
Zouhir Mouelhi (COO)
Zouhir Mouelhi co-founded Nexus in 2015. He has 18 years of experience in leadership roles, which allowed him to successfully found the company. He received his Master’s Degree in International Commerce from The University of Paris in 1994.
Guido Baiutti (Director of Production)
Guido Baiutti is the Director of Production at Nexus. He has been with the company since 2015. Before that, he worked in various project management roles.
Nexus reviews and comparisons
As of now, Nexus doesn’t have any customer reviews online. When seeking out competition for Nexus, focus your efforts on companies that offer a broad range of call center services.
In addition, look at the business practices of other companies. Nexus ensures its employees are constantly educated, keeping them up to speed on the latest changes in the industry.
Nexus’s contact information
Nexus’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 00 216 70 02 02 32.