View all outsourcing firms


3.3/5 • Glassdoor rating


Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.

Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24×7, and providing environmental services.



Public or Private


Seats or staff



Over $5 bil.





B. Chandramouli, CEO

Year Founded


Countries of fulfillment




Contact information

44 (0)1256 745900

About Serco: Review and comparison

Serco Global Services is a BPO that acts as a vital part of the Serco Group. The business provides public services to governmental agencies in more than twenty countries. The company’s provisions cover a similarly wide variety of specialties, like technology services and asset management.

Since its doors opened in 1988, the larger company has worked towards the goal of offering professional services to government bodies throughout the world. With a specialty in creating customized solutions for client needs, this BPO can handle a wide variety of services to society at large.

With multiple decades of experience, you can expect several polished services offered in more than 20 countries. The total team size of the combined companies working as Serco tops 50,000. Public trust in this company is tied to governmental trust throughout the entire world.

Serco Outsourcing

With global solutions for multiple government agencies, Serco can not only reach a large number of industries but a large number of countries as well. They have worked for clients in the United Kingdom, Europe, North America, the Middle East, the Asia Pacific area, and Asia.

Serco’s BPO services and pricings

Serco is a gigantic outsourcing company and support contractor. Their government-focused solutions include: 

  • Providing public service to a variety of sectors
  • Running advanced train services
  • Delivering essential support to organizations like armed forces
  • Having open contact lines 24/7
  • Keeping up with environmental concerns across the world

Serco touts a large range of services for a variety of key parts in the realm of public service.    

Serco’s pricing

Serco’s pricing will depend on the requirements and needs of each client in each of their operational regions. They do have a contact page for each of the main six locations they operate in, but as those regions cover continents in some cases, you will find their offerings can vary considerably in specificity.

How Serco outshines its competition

Serco specializes in professional public support across many key market sectors like:

  • Defense services for support of critical military installations and contracts
  • Healthcare management, optimization, and safety
  • The security and improved safety of any justice system
  • Immigration cycle security, welfare support, and sensitive management
  • Upkeep and development of transport services like railways and ferries
  • Citizen services like contact center operations and local waste management

Strategic solutions tailored to specific areas across the world are a specialty of this company. Their decades of experience have helped them secure over 500 contracts across its service areas. 

Key executives

B. Chandramouli (CEO for the Americas and Offshore Operations)

  1. Chandramouli has been the chief executive officer of Serco operations across multiple facilities since 2007. He is responsible for twelve total locations and handles client relations in verticals like banking, healthcare, retail, and more.

Serco reviews and comparisons

Serco is a large company with considerable documentation across websites like Glassdoor and Crunchbase. It also takes the number eight spot on an Outsource Accelerator list of the thirty top BPOs operating in India.

Serco’s contact information

Serco’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 44 (0)1256 745900.


Serco news, podcast & articles

No news, podcast & articles available for this BPO

Serco videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.