Everhelp is a result-as-a-service ecosystem for customer support outsourcing. Everhelp provides AI-powered customer support for growing SaaS, ecommerce, fintech, hospitality and other digital business brands. For each client, they analyze their business targets and build an interconnected system of processes, technology, and human expertise to reach them.
Founded in 2021, they’ve become a fast-growing business and landed the №13 spot on Clutch’s Top 100 Fastest-Growing Companies list, scaling from 5 employees to 1,000+ agents across 4 continents and working with 125+ clients. Everhelp delivers 24/7 coverage in 30+ languages (and 90+ with AI) across email, live chat, phone, social media, launching dedicated support teams within 28 days. Every Everhelp engagement runs on ISO 27001-certified infrastructure, PCI DSS compliance, and full GDPR alignment.
Their services combine trained human agents with AI-powered automation, tailored to each client’s channels, languages, and business goals. Across our client base, we hold a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution (FCR), with up to 85% of routine requests resolved through AI-powered automation alone.
This approach has earned them 8 recognition awards both for performance and culture. They’ve been recognized as the Outsource Partner of the Year (Business Intelligence Group, 2026), Customer Service Outsourcing Provider of the Year (Stevie Awards), and named the #1 Most Inspiring Workplace in Europe (Inspiring Workplaces Group, 2026) — because the teams delivering these results need a workplace worth staying for.
They believe customer support should be tied to a measurable business outcome, not just ticket volume. And Everhelp delivers just that.
What Everhelp offers its clients
EverHelp is an AI-powered customer support outsourcing ecosystem. It pairs automation with trained human agents and builds support around the performance metric the client cares most about, rather than a fixed service package.
How it works:
1. The client sets the target.
2. EverHelp configures the technology, workflows, and staffing to reach it.
Capabilities:
- Automation: handles up to 85% of routine requests end-to-end
- Languages: 90+ with AI, 30+ with human agents
- Channels: live chat, phone, email, ticketing, social media, and proprietary CMS integrations
- Speed: first response as fast as 15 seconds
- Reporting: real-time reporting and performance dashboards clients can monitor directly
Track record:
- Founded in 2021, now 1,000+ agents across 4 continents
- 125+ clients in SaaS, ecommerce, fintech, and hospitality
- Clutch Top 100 Fastest-Growing Companies, 8 awards, including Gold Stevie (Customer Service Outsourcing Provider of the Year) and Silver Stevie (Best Use of Technology in Customer Service).
How Everhelp outshines the competition
1. Built around your target, not a package: Most providers sell fixed service tiers. EverHelp starts with the metric the client cares about (CSAT, response time, cost per ticket) and configures technology, workflows, and staffing to hit it.
2. AI customer support platform and humans in one ecosystem: Automation resolves up to 85% of routine requests end-to-end. Trained agents handle the complex cases. Clients get the efficiency of AI without losing the human touch.
3. Language reach: 90+ languages with AI and 30+ with human agents, so one partner covers new markets without extra vendors.
4. Speed: First response as fast as 15 seconds, across live chat, phone, email, ticketing, social media, and proprietary CMS integrations.
5. Transparency: Real-time reporting and performance dashboards that clients monitor directly, with no waiting on monthly reports.
6. Proven scale and experience:
- 1,000+ agents across 4 continents
- 125+ clients in SaaS, ecommerce, fintech, and hospitality
- Clutch Top 100 Fastest-Growing Companies
7. Industry recognition: 8 awards, including Gold Stevie (Customer Service Outsourcing Provider of the Year) and Silver Stevie (Best Use of Technology in Customer Service).
Everhelp company structure
Executive & Operational Hierarchy: Headed by CEO Nataliia Onyshkevych, with dedicated units for Delivery/Account Management, Quality Assurance, and training via EverHelp Academy.
4 Strategic Divisions: Covers the full service spectrum through CX (human support), AI & Automation (in-house tech like the Evly platform), Tech Support (Tier 1–3 technical resolution), and Media & Community (brand moderation).
3 Client Delivery Models: Offers flexible engagement options via Dedicated Teams (brand-exclusive), Shared Teams (pooled resources), and the hybrid Human+AI model / AI Platform (combining automated self-service and AI triage with human escalation).
Sample highlight service offering of Everhelp
Everhelp provides end-to-end customer support solutions by combining 24/7 omnichannel human teams (chat, email, voice, and social media) with its Evly AI platform, which automatically resolves 65%–85% of routine queries in over 95 languages depending on business needs. Its core service spectrum spans frontline CX, virtual receptionist services, Tier 1–3 technical helpdesk support, back-office administrative operations like order processing and billing disputes, and social media brand moderation, all delivered through flexible engagement models ranging from fully managed dedicated teams to AI-driven self-service.
