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3.5/5 • Glassdoor rating


VKALP is young and transparent BPO, operating out of Jaipur, India.
We are Rajasthan’s largest first generation BPO and currently are a 500+ people company. We provide call center and back office services to our clients in India and overseas.

Apart from the BPO business, VKALP is also Rajasthan’s oldest training company specializing for BPO professionals.



Public or Private


Seats or staff



$100 mil. - $250 mil.





MR.V.K SHARMA, Operations Manager

Year Founded


Countries of fulfillment




Contact information

91 9829212424

About VKALP: Review and comparison

VKALP is a BPO provider with an emphasis on voice services. Founded in 2002, it’s a dynamic vendor with a strong tech infrastructure.

It’s an ideal solution for businesses looking to cut costs while delivering high-quality customer service. It’s also a great option for those who value flexibility.

This vendor has clients in over 15 countries and offers multilingual voice services. Clients include businesses in many different niches, as well as B2C and B2B businesses.

VKALP Outsourcing

The company has a call center in Jaipur. It’s the only facility this vendor owns.

VKALP’s BPO services and pricings

The BPO primarily offers voice services. Here are some of the options available:

  • Inbound calls. VKALP agents can answer the phone and help your customers with a wide range of tasks.
  • Outbound calls. Operators can reach out to your audience to generate leads, provide activation services, and more.
  • Chat. For customers who prefer chat support, VKALP offers a chat-based service.
  • Telemarketing. From cold calling to sales, you can outsource several telemarketing tasks.

VKALP’s pricing

This BPO provider has a flexible pricing model. You can choose to pay hourly, daily, or monthly depending on your needs. You can fill out a contact form and have VKALP get back to you with more pricing information.

How VKALP outshines its competition

VKALP stands out on the BPO market thanks to its 19 years of experience. It’s a successful company that has grown over the years and that has invested a lot in tech and training.

It’s also a vendor that values customer satisfaction. You will be able to communicate with this BPO provider and share your expectations.

Plus, you can expect flexible and affordable pricing. It’s an important point since cutting costs is often a priority when outsourcing.

VKALP also stands out thanks to its fast onboarding process. It’s easy to outsource customer support and get results quickly thanks to this streamlined process.

Key executives

Aalam Mansuri (Vice President of Operations). Aalam Mansuri has been with VKALP since 2017. He plays a crucial role in shaping how the vendor meets the expectations of its clients.

V.K. Sharma (Operations Manager). V.K. Sharma also joined the company in 2017. He has a background in banking and BPO.

VKALP reviews and comparisons

There is a large sample size of reviews available for VKALP in Google with over 450 reviews. However, the rating of 3.4 is a little lower than a lot of similar vendors.

There are good and mixed reviews from employees. It seems that some are happy with the workplace, but others feel the pressure of the job. It’s an important consideration since the environment can affect the quality of the voice services. VKALP also has a few reviews on Facebook where the overall rating is a lot better.

VKALP is larger than a lot of similar BPO providers with over 1,000 employees and $100 million in revenues. Even though there are a few mixed reviews, it’s important to consider that this vendor has achieved impressive growth over the past two decades and has a large portfolio of clients in different industries.

VKALP’s contact information

VKALP’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 91 9829212424.


VKALP news, podcast & articles

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VKALP videos & images

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