View all BPO Companies

VKALP

About

VKALP is young and transparent BPO, operating out of Jaipur, India.
We are Rajasthan’s largest first generation BPO and currently are a 500+ people company. We provide call center and back office services to our clients in India and overseas.

Apart from the BPO business, VKALP is also Rajasthan’s oldest training company specializing for BPO professionals.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

69,637,531

Domain Authority

0.6

Site traffic

-

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

MR.V.K SHARMA, Operations Manager

Year Founded

2002

Countries of Fulfillment

-

Sectors

-

Contact information

91 9829212424

http://www.vkalp.com/

Social media

-

About VKALP: Review and comparison

VKALP is a BPO provider with an emphasis on voice services. Founded in 2002, it’s a dynamic vendor with a strong tech infrastructure.

It’s an ideal solution for businesses looking to cut costs while delivering high-quality customer service. It’s also a great option for those who value flexibility.

This vendor has clients in over 15 countries and offers multilingual voice services. Clients include businesses in many different niches, as well as B2C and B2B businesses.

VKALP Outsourcing

The company has a call center in Jaipur. It’s the only facility this vendor owns.

VKALP’s BPO services and pricings

The BPO primarily offers voice services. Here are some of the options available:

  • Inbound calls. VKALP agents can answer the phone and help your customers with a wide range of tasks.
  • Outbound calls. Operators can reach out to your audience to generate leads, provide activation services, and more.
  • Chat. For customers who prefer chat support, VKALP offers a chat-based service.
  • Telemarketing. From cold calling to sales, you can outsource several telemarketing tasks.

VKALP’s pricing

This BPO provider has a flexible pricing model. You can choose to pay hourly, daily, or monthly depending on your needs. You can fill out a contact form and have VKALP get back to you with more pricing information.

How VKALP outshines its competition

VKALP stands out on the BPO market thanks to its 19 years of experience. It’s a successful company that has grown over the years and that has invested a lot in tech and training.

It’s also a vendor that values customer satisfaction. You will be able to communicate with this BPO provider and share your expectations.

Plus, you can expect flexible and affordable pricing. It’s an important point since cutting costs is often a priority when outsourcing.

VKALP also stands out thanks to its fast onboarding process. It’s easy to outsource customer support and get results quickly thanks to this streamlined process.

Key executives

Aalam Mansuri (Vice President of Operations). Aalam Mansuri has been with VKALP since 2017. He plays a crucial role in shaping how the vendor meets the expectations of its clients.

V.K. Sharma (Operations Manager). V.K. Sharma also joined the company in 2017. He has a background in banking and BPO.

VKALP reviews and comparisons

There is a large sample size of reviews available for VKALP in Google with over 450 reviews. However, the rating of 3.4 is a little lower than a lot of similar vendors.

There are good and mixed reviews from employees. It seems that some are happy with the workplace, but others feel the pressure of the job. It’s an important consideration since the environment can affect the quality of the voice services. VKALP also has a few reviews on Facebook where the overall rating is a lot better.

VKALP is larger than a lot of similar BPO providers with over 1,000 employees and $100 million in revenues. Even though there are a few mixed reviews, it’s important to consider that this vendor has achieved impressive growth over the past two decades and has a large portfolio of clients in different industries.

VKALP’s contact information

VKALP’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 91 9829212424.

References

https://www.glassdoor.com/Overview/Working-at-VKALP-BPO-Services-EI_IE486303.11,29.htm

https://www.crunchbase.com/organization/vkalp

VKALP news, podcast & articles

No news, podcast & articles available for this BPO

VKALP videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.