Unknown / Non-Applicable
MR.V.K SHARMA, Operations Manager
About VKALP: Review and comparison
VKALP is a BPO provider with an emphasis on voice services. Founded in 2002, it’s a dynamic vendor with a strong tech infrastructure.
It’s an ideal solution for businesses looking to cut costs while delivering high-quality customer service. It’s also a great option for those who value flexibility.
This vendor has clients in over 15 countries and offers multilingual voice services. Clients include businesses in many different niches, as well as B2C and B2B businesses.
The company has a call center in Jaipur. It’s the only facility this vendor owns.
VKALP’s BPO services and pricings
The BPO primarily offers voice services. Here are some of the options available:
- Inbound calls. VKALP agents can answer the phone and help your customers with a wide range of tasks.
- Outbound calls. Operators can reach out to your audience to generate leads, provide activation services, and more.
- Chat. For customers who prefer chat support, VKALP offers a chat-based service.
- Telemarketing. From cold calling to sales, you can outsource several telemarketing tasks.
This BPO provider has a flexible pricing model. You can choose to pay hourly, daily, or monthly depending on your needs. You can fill out a contact form and have VKALP get back to you with more pricing information.
How VKALP outshines its competition
VKALP stands out on the BPO market thanks to its 19 years of experience. It’s a successful company that has grown over the years and that has invested a lot in tech and training.
It’s also a vendor that values customer satisfaction. You will be able to communicate with this BPO provider and share your expectations.
Plus, you can expect flexible and affordable pricing. It’s an important point since cutting costs is often a priority when outsourcing.
VKALP also stands out thanks to its fast onboarding process. It’s easy to outsource customer support and get results quickly thanks to this streamlined process.
VKALP reviews and comparisons
There is a large sample size of reviews available for VKALP in Google with over 450 reviews. However, the rating of 3.4 is a little lower than a lot of similar vendors.
There are good and mixed reviews from employees. It seems that some are happy with the workplace, but others feel the pressure of the job. It’s an important consideration since the environment can affect the quality of the voice services. VKALP also has a few reviews on Facebook where the overall rating is a lot better.
VKALP is larger than a lot of similar BPO providers with over 1,000 employees and $100 million in revenues. Even though there are a few mixed reviews, it’s important to consider that this vendor has achieved impressive growth over the past two decades and has a large portfolio of clients in different industries.
VKALP’s contact information
VKALP’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 91 9829212424.