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3.1/5 • Glassdoor rating


Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Beau Hamer, President

Year Founded


Countries of fulfillment




Contact information

(877) 773-9998

About CMS: Review and comparison

Continental Message Solution (CMS) is an impressive outsourcing company focusing on call centers for almost every industry. From construction to e-commerce, they’ve been covering call center needs since 1967.

CMS is an award-winning business, and it’s no surprise considering the flexible services and coverage they offer. Their agents are available 24/7 and customized to fit each business’ needs. Based in Columbus, Ohio, CMS focuses on sourcing remote work in the USA.

Their live agents train to handle every situation, from small businesses to the multiple Fortune 500 companies CMS has served. Their per-minute pricing keeps costs effective, and their website and software integration is a helpful bonus.

CMS Outsourcing

CMS has its headquarters in Columbus, Ohio, where they’ve been since 1967. The company initially began as a secretarial service for Ohio businesses but has since fully branched out into Business Process Outsourcing (BPO) for a variety of worldwide organizations.

CMS dedicated itself to offering individualized service with friendly, live agents. They focus on meeting the needs of the business with flexible services that handle things like basic customer service, virtual receptionists, appointment scheduling, B2B telemarketing, and more.

CMS’s BPO services and pricings

CMS is a company that can cover almost every base, offering such services as:

  • Web-based systems
  • Software integration
  • Automated processes to reduce wait time
  • Live, friendly service
  • Training for agents
  • Billing by the minute
  • Choose how to be notified
  • Support for 208 languages
  • On-call scheduling is available online
  • Answering services
  • Call-center services
  • Hotline services
  • IVR & Automation services

CMS covers a variety of services, with experience in plenty of industries. They ensure their agents are always trained to handle the situation.

CMS’s pricing

CMS varies its pricing based on individual needs and call volumes. Their pricing is an affordable model, where they bill for the minutes. This pricing helps cut costs, so businesses only need to pay for the time they need, and employees are always at their sharpest.

How CMS outshines its competition

CMS’ affordable pricing sets them apart from the competition, but where they shine is its customization and web and software integration. These services include:

  • Accounts built for individual needs
  • Communication in a preferred way
  • Monitor call center operations anywhere with a web tool
  • Custom reports to keep on top of operations
  • Software integration team to work with businesses’ pre-existing systems for a seamless experience with fewer errors

CMS is also an award-winning company that has managed to build for the past 55 years, gaining national recognition and the trust of businesses.

Key executives

Beau Hamer (President)

Beau Hamer is the current President of CMS. He has been with the company since the early days in the 70s and has worked as it’s grown from a small Ohio secretarial business to an international organization.

CMS reviews and comparisons

CMS is an expansive call-center organization with impressive experience and comprehensive services. We don’t currently have a review, but we can mention a few comparable companies. Customer Contact Services and Connect Centre offer related services at a similar rate.

CMS’s contact information

CMS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (877) 773-9998.

CMS news, podcast & articles

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CMS videos & images

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