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Customer Frontline

3.8/5 • Glassdoor rating


Customer Frontline Solutions Inc. was initially known as Outsourced Telleserve Corporation-OTC. This company was established in the year 2008 by its parent company MERALCO and BAYAD CENTER to provide themselves with outsourced tellering services. They have around seventy offices and provides around three hundred tellers and frontliners. Customer Frontline Solutions Inc. helps its parent company to be at an advantageous position by providing high customer satisfaction and efficient operational services. The vision of CFC is to provide complete customer care services. They work with the mission of providing their best to their clients, parent company, employees, suppliers and their country.

Customer Frontline Solutions Inc. provides mainly customer care and teleservices.

They provide organized tellering services with a group of professional frontliners at their client site. This would mean providing tellers, customer service assistants, cashiers, help desk professionals. They also provide temporary staff augmentation for projects that required an alternative resource base.

They believe in providing their customers with hassle free services. Hence they provide high quality customer care services.

They also provide their clients with operational support.
In their Academy, they train professionals in tellering services so that they can provide seamless customer satisfaction.



Public or Private


Seats or staff



$250 mil. - $500 mil.





manuel lorenzo l tuason manny, manuel lorenzo l tuason manny

Year Founded


Countries of fulfillment




Contact information


About Customer Frontline: Review and comparison

Customer Frontline Solutions Incorporated is an innovative outsourcing service provider. It focuses on customer service and experience through its telecommunications offerings. The company began as a subsidiary service of Meralco and Bayad Center but grew to become a powerhouse BPO of its own.

This business was started in 2008 with the intent to provide high-quality communication services to its two parent companies. The experience that the team at Customer Frontline Solutions gained from excellent service to its two owners helps it assist multiple clients across several industry verticals.

Customer Frontline Outsourcing

This BPO has a strong presence all over the Philippines. With a team of over 1,600 individuals, Customer Frontline Solutions continues to grow with its clients.

The involved management of a large remote workforce aids this firm to help companies of all sorts focus on what’s important to them. Since separating from only providing service for Meralco and Bayad Center, the company’s variety of services has also increased.

Customer Frontline’s BPO services and pricings

Customer Frontline Solutions is a highly motivated company that has continued to offer quality solutions through the pandemic. With the growth of your business in mind, here are some of the services offered: 

  • People and process outsourcing strategies to allow you to focus on your business
  • Comprehensive contact center solutions to maximize contact with customers
  • Document management and digitization
  • Digital solutions custom-built to work with client needs and projects

Customer Frontline Solutions’ pricing

The pricing of services provided by Customer Frontline Solutions will differ greatly based upon the client. Individual needs and projects can involve a significantly varied number of hours and personnel.

How Customer Frontline outshines its competition

The firm’s expanded services cover a wide range of administrative and customer experience-driven support scenarios. Some of these include:

  • Telecommunications and contact center management
  • Warehousing offerings
  • Contact center solutions covering voice and non-voice support with integrations
  • Customer outsourcing solutions
  • Non-core function management for bigger return on investment
  • Document management for increased loss prevention and overall data security
  • Management and merchandising, along with other outsourcing support

Key executives

Lawrence Ferrer (President)

Lawrence Ferrer is a multi-talented entrepreneur and communications expert that has a wide variety of management experience across different industries. His understanding covers time spent as vice president of Smart Communications, managing director at PayMaya Philippines, and more. He is currently the president of two modern companies in the Philippines.

Eunice Eliana Mundo (Corporate Planning Head)

Eunice Eliana Mundo is an expert in corporate strategy and overall performance management. She contributes full-time to the strategies taken at a very high level at the firm. Her experience in human resource departments aids her ability to manage projects and adapt to client relationship needs.

Customer Frontline reviews and comparisons

This company has consistently high praise across its 32 Glassdoor reviews from current and former employees. You can find recent activity across its social media presence, such as the firm’s Facebook page.

Customer Frontline’s contact information

Customer Frontline’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call .


Customer Frontline news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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