Costa Rica's Call Center. Av 11, Calle 23, Barrio Aranjuez, San José, Costa Rica
$10 mil. - $25 mil.
About Costa Ricaâs Call Center: Review and comparison
Costa Rica’s Call Center, otherwise known as CCC, is a state-of-the-art BPO telemarketing company situated in the city of San Jose, the capital of Costa Rica. It aims to train every call center agent in Central America to offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service.
Offering both nearshoring and offshoring solutions, Costa Rica’s Call Center’s software can handle BPO campaigns of any size. Gain a competitive business advantage by getting twice the number of highly trained staff for the same price you would pay for one less skilled agent from your area.
Due to its proximity to the United States, central time zone, and Spanish language capability, CCCr boasts all the values needed for basic BPO requirements in nearshore outsourcing.
Costa Ricaâs Call Center Outsourcing
Costa Rica’s Call Center focuses on managing a 250-agent call center, one outsourced or outbound customer service campaign at a time to maintain quality, performance, and positive BPO morale.
Your initial BPO consultation will be with CCC’s CEO, Richard Blank. Clients will then undergo a careful telemarketing analysis, comfortable communication, and understanding of their business needs.
Costa Rica’s Call Center can then begin matching the outsourcing plan with their customer service.
Costa Ricaâs Call Center’s BPO services and pricings
Costa Rica’s Call Center offers multiple services towards improving customer experience and call center operations. These include professional assistance in the following:
- Customer care
- Lead generation
- Appointment setting
- Surveys/ focus group studies
- Virtual executive assistant
- Script writing
- Seminar registering/ follow-up
- Telemarketing training
- Direct mail
- Web design
- Software development
- Bilingual quality assurance
- Bilingual data entry
Costa Rica’s Call Center’s pricing
There is currently no available information online regarding Costa Rica’s Call Center’s pricing. The company can be inquired through their website.
How Costa Ricaâs Call Center outshines its competition
Costa Rica’s Call Center prides itself as the premier call center of the country. It offers the advantage of the highest quality, college-educated, and 100% dedicated agent support for wages 40%-80% more affordable than what you can find in the United States. Compared to other Central American vocations, CCC offers top domestic wages and benefits.
Costa Rica has become a new location for nearshoring. Costa Rica’s Call Center itself has a solid track record of BPO performance and metrics, only ranking behind India and China as a competitive offshore outsourcing destination.
Richard Blank (Chief Executive Officer)
At the beginning of the new millennium, Richard Blank relocated to Costa Rica to train over 500 employees for the larger call centers in Central America. He has since prepared and managed some of the finest telemarketers in the country for the past 12 years.
Grace Borbon (Director of Human Resources)
Grace Borbon brings discipline, accountability, and a reliable structure as assets to Costa Rica’s Call Center’s top management.
For over 30 years she has represented several international companies, and now expertly handles communication for all company departments, local institutions, and Costa Rican government agencies.
Costa Ricaâs Call Center reviews and comparisons
Costa Rica’s Call Center currently has a 4.6 rating on Glassdoor.
Employee reviews are mostly positive, with the work environment being highlighted as a point in the company’s favor.
Costa Ricaâs Call Center’s contact information
Costa Ricaâs Call Center’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-888-271-6750.