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Costa Rica’s Call Center

4.6/5 • Glassdoor rating


Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

What Costa Rica’s Call Center offers its clients

Customer Care
Lead Generation
Appointment Settings
Survey / Focus Group Study
Virtual Executive Assistant
Script Writing
Seminar Registering / Follow up
Telemarketing Training
Direct Mail
Web Design
Software Development
Bilingual Quality Assurance
Bilingual Data Entry

How Costa Rica’s Call Center outshines the competition

Costa Rica’s Call Center gives your offshoring strategy a competitive business advantage by providing more than twice the number of highly trained and educated bilingual BPO staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.


Costa Rica's Call Center. Av 11, Calle 23, Barrio Aranjuez, San José, Costa Rica

Public or Private


Seats or staff



$10 mil. - $25 mil.






Year Founded


Countries of fulfillment




Contact information


About Costa Rica’s Call Center: Review and comparison

Costa Rica’s Call Center, otherwise known as CCC, is a state-of-the-art BPO telemarketing company situated in the city of San Jose, the capital of Costa Rica. It aims to train every call center agent in Central America to offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service. 

Offering both nearshoring and offshoring solutions, Costa Rica’s Call Center’s software can handle BPO campaigns of any size. Gain a competitive business advantage by getting twice the number of highly trained staff for the same price you would pay for one less skilled agent from your area. 

Due to its proximity to the United States, central time zone, and Spanish language capability, CCCr boasts all the values needed for basic BPO requirements in nearshore outsourcing.

Costa Rica’s Call Center Outsourcing

Costa Rica’s Call Center focuses on managing a 250-agent call center, one outsourced or outbound customer service campaign at a time to maintain quality, performance, and positive BPO morale. 

Your initial BPO consultation will be with CCC’s CEO, Richard Blank. Clients will then undergo a careful telemarketing analysis, comfortable communication, and understanding of their business needs. 

Costa Rica’s Call Center can then begin matching the outsourcing plan with their customer service.  

Costa Rica’s Call Center’s BPO services and pricings

Costa Rica’s Call Center offers multiple services towards improving customer experience and call center operations. These include professional assistance in the following: 

  • Customer care
  • Telesales
  • Lead generation
  • Appointment setting
  • Surveys/ focus group studies 
  • Virtual executive assistant 
  • Script writing
  • Seminar registering/ follow-up
  • Telemarketing training
  • Direct mail 
  • Fundraising
  • Recruiting
  • Web design
  • Software development
  • Bilingual quality assurance 
  • Bilingual data entry

Costa Rica’s Call Center’s pricing

There is currently no available information online regarding Costa Rica’s Call Center’s pricing. The company can be inquired through their website. 

How Costa Rica’s Call Center outshines its competition

Costa Rica’s Call Center prides itself as the premier call center of the country. It offers the advantage of the highest quality, college-educated, and 100% dedicated agent support for wages 40%-80% more affordable than what you can find in the United States. Compared to other Central American vocations, CCC offers top domestic wages and benefits. 

Costa Rica has become a new location for nearshoring. Costa Rica’s Call Center itself has a solid track record of BPO performance and metrics, only ranking behind India and China as a competitive offshore outsourcing destination. 

Key executives

Richard Blank (Chief Executive Officer)

At the beginning of the new millennium, Richard Blank relocated to Costa Rica to train over 500 employees for the larger call centers in Central America. He has since prepared and managed some of the finest telemarketers in the country for the past 12 years. 

Grace Borbon (Director of Human Resources)

Grace Borbon brings discipline, accountability, and a reliable structure as assets to Costa Rica’s Call Center’s top management. 

For over 30 years she has represented several international companies, and now expertly handles communication for all company departments, local institutions, and Costa Rican government agencies.  

Costa Rica’s Call Center reviews and comparisons

Costa Rica’s Call Center currently has a 4.6 rating on Glassdoor. 

Employee reviews are mostly positive, with the work environment being highlighted as a point in the company’s favor.

Costa Rica’s Call Center’s contact information

Costa Rica’s Call Center’s main headquarters is located in:

Costa Rica's Call Center. Av 11, Calle 23, Barrio Aranjuez, San José, Costa Rica

Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call 1-888-271-6750.

Costa Rica’s Call Center news, podcast & articles

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Costa Rica’s Call Center videos & images

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