View all outsourcing firms

Fusion Global Business Solutions

3.9/5 • Glassdoor rating


As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

Fusion Global Business Solutions company structure

Fusion Business Solutions Private Limited (FBSPL) is an ITES and BPM company founded in 2006. We provide business process management and IT service delivery solutions to businesses worldwide.

Sample highlight service offering of Fusion Global Business Solutions

Virtual Assistant, Recruitment & Staffing, Insurance Outsourcing, Consulting, Customer Support, eCommerce Management


Greater London, London

Public or Private


Seats or staff




  • BPO
  • BPO industry
  • Business Consulting and Services
  • Digital Marketing
  • Ecommerce
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Recruiting Staffing
  • Software Tech/IT



John Mohan, CEO

Year Founded


Countries of fulfillment
  • Australia
  • Canada
  • India
  • United Kingdom
  • United States
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information



About Fusion Global Business Solutions: Review and comparison

Fusion Global Business Solutions (formerly Fusion Business Solutions) delivers IT solutions and Customer Service Management to companies around the world. Founded in 1998, the London-based firm specializes in IT service management and IT operations to optimize business processes for companies of all sizes. 

The Fusion team focuses on key performance indicators to craft custom roadmaps for each company they work with. Fusion Global Business Solutions helps customers start, revamp, or scale their businesses to meet company goals.

With more than 200 employees serving over 250 companies worldwide, Fusion Global Business Solutions boasts over 35 million users. The company reports surpassing the $28 million mark in 2016. 

Fusion Global Business Solutions Outsourcing

Fusional Global Business Solutions maintains a center of operations in London, specifically Hounslow. Over the past ten years, the company expanded to additional locations in Chicago, New York, Munich, Sofia, Madrid, and Indore. 

The firm focuses on security and hiring the most experienced, committed team members. They hold ISO27001 and Cyber Essentials Plus certifications and became a BMC Platinum partner in 2018.

Fusion Global Business Solutions’s BPO services and pricings

Customers can tap Fusion Global Business Solutions for assistance in several IT-related areas, including:

  • AI-powered optimization
  • Security and optimization improvement
  • Robotic Process Automation and Bots
  • Workload Cloud Migration
  • ITSM and IT Operations Management
  • BMC software solutions

The firm offers a range of IT consulting services designed to improve business processes to improve efficiency and encourage growth. Fusion Global Business Solutions strives to provide custom answers for businesses across many industries.

Fusion Global Business Solutions’ pricing

Since the company offers multiple services and creates custom solutions for each customer, pricing is not listed on the website. Interested businesses should reach out to Fusion Global Business Solutions to discuss their needs and obtain an estimate.

How Fusion Global Business Solutions outshines its competition

Fusion Global Business Solutions strives to “deliver measured outcomes” using “AI-powered service management and operations.” According to the company website, they offer ways to:

  • Optimize and automate workflows
  • Improve productivity throughout the company
  • Reduce costs

This firm claims to have some of the most trusted staff in the industry with all of the experience, training, and certifications necessary to deliver secure, efficient solutions.

Key executives

Mark Lyttle (Founder)

Lyttle founded the company in 1997, facilitated the buyout from Horizon Technology Group in 2002, served as CEO until 2016, and remains a non-executive Chairman of the Group. He’s a former Olympian in sailing and still competes.

John Mohan (CEO)

Mohan joined the Fusion team in 2000 and advanced through the company since. He became COO in 2010 and took over as CEO in 2016. Previously, he worked for Bechtel and in the commercial construction industry.

Gary Pruden (Chief Technology Officer)

Pruden became chief technology officer more than 15 years ago and remained a steadfast member of the Fusion team. He’s committed to finding innovative answers and streamlining processes to meet goals.

Fusion Global Business Solutions reviews and comparisons

Other than some customer stories on the website, Fusion Global Business Solutions has limited review information available. Since we didn’t find customer reviews, we would advise comparing similar businesses across the UK and USA.

Fusion Global Business Solutions’s contact information

Fusion Global Business Solutions’s main headquarters is located in:

Greater London, London

Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
Facebook N/A


Fusion Global Business Solutions news, podcast & articles

No news, podcast & articles available for this BPO

Fusion Global Business Solutions videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.