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New Connections

0.0/5 • Glassdoor rating


For almost 40 years, it has been our mission to offer an affordable, efficient telephone answering service to medical, business, and government offices. We are committed to providing exceptional value to our clients through a proven combination of the best modern technology; traditional customer service values; and local, courteous, professional telephone agents.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Mark Rembert, President

Year Founded


Countries of fulfillment




Contact information


About New Connections: Review and comparison

New Connections is a communications service center that has been a trusted partner of medical, government, and commercial services since 1976. Headquartered out of Berkley, California, this Business Process Outsourcing (BPO) services provider offers cost-effective and trustworthy answering services for its customers in the San Francisco Bay Area.

Their company has a foundation rooted in four essential principles: Accountability, accuracy, dignity, and efficiency. They are “dedicated to putting people and relationships before profits, respecting the trust that [their] clients and their callers place in [New Connections], and recognizing the worth of [their] employees.”

The mission of New Connections is to provide answering, appointment setting, and other messaging services at an affordable price. Equipping their professional team of 50 to 200 employees with modern technologies has proven to be successful, and New Connections is an industry leader in the BPO space, proudly reporting revenue of $1 to $5 million.

New Connections Outsourcing

New Connections has a variety of unique and personalized services they offer their customers. These services include appointment reminders and last-minute cancellation rescheduling services for medical practices, event and wedding planning communications centralization, and 24-hour answer services, so businesses can continue serving their customers even after closing hours.

With these offerings, New Connections can serve their customers in the San Francisco Bay Area with specialized products that meet the ever-shifting demands that come from operating in a bustling city.

With many of their services catering to government, emergency, and repair services, New Connections’ agents provide professional and patient care to each and every call, ensuring that “customer service is at its best when the caller is feeling their worst.”

New Connections’s BPO services and pricings

New Connections proudly offers the following BPO services for their customers:

  • Answering Service
  • Medical Answering Service
  • MiSecure Messages
  • Appointment Setting
  • Bilingual Agents
  • Event Registration
  • Email Response

This firm provides these services and more to attorneys, healthcare and lab centers, data security providers, tour guides, insurance agencies, rental fleets, higher education—and more.

New Connections’ pricing

Pricing is competitive, starting at only $29.99 for basic plans. In order to gain better understanding for what plans will serve the needs of their prospects, they encourage calling or submitting an inquiry online to get a quote. They can be reached by phone at (415) 431-4803 or (800) 901-5920 or email at [email protected].

How New Connections outshines its competition

New Connections reassures its customers that their BPO services remain essential during the coronavirus shelter-in-place orders, according to their Facebook page.

Their services prove to be critical to communications infrastructure, facilities maintenance, and even front-line workers in healthcare and more. They encourage prospective customers to seek New Connections services even during the pandemic.

Key executives

Mark Rembert (President)

New Connections reviews and comparisons

New Connections has received 5-star reviews on their social media page and is recommended as “an awesome company who appreciates your business.” They are a corporate sponsor of the California Transplant Donor Network’s Donate Life Run/Walk. New Connections is an innovative and courteous BPO service, and is recommended as a strong competitor to any other BPO in the area.

New Connections’s contact information

New Connections’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 585.723.6600.


New Connections news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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