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4.2/5 • Glassdoor rating


[24] is redefining the way companies interact with consumers. We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.



Public or Private


Seats or staff



$1 bil. - $5 bil.






Year Founded


Countries of fulfillment




Contact information

(+1) 866 454 0084

About 247ai: Review and comparison

[24] is a BPO company that uses artificial intelligence to help brands create a personalized experience for customers. It is based in California and uses machine learning to understand customer intent.

Doing so allows brands to create real-time messaging on e-commerce sites, curbing bounce rates, shopping cart abandonment, and shopper dissatisfaction.

[24].ai is customer-oriented and utilizes big data, predictive analytics, virtual agents, and real-time decision-making. It integrates different communication channels, including web chat, mobile devices, and interactive voice response. This software uses Natural Language Processing (NLP) technology to optimize how it communicates with the customer.

Forbes also listed [24] as one of America’s Most Promising Companies in 2013.

247ai Outsourcing

[24] has its headquarters in San Jose, California. Other offices are in Toronto, London, and Sydney. [24] has customers in many industries, including agencies, education, financial services, healthcare, insurance, retail & ecommerce, telecom, travel & hospitality, and utilities.

In 2007, the company expanded to support Spanish-speaking customers in more countries by opening contact centers in Guatemala, Nicaragua, and Colombia.

247ai’s BPO services and pricings

[24] offers top-rated agents combined with Artificial Intelligence to create better customer service. The company provides outsourced customer service agents. It is the largest company in its field, serving the telecommunications, financial services, retail, insurance, and travel industries.

The company offers a suite of cloud-based apps to manage voice and bot interactions. 

[24]’s pricing

[24]’s pricing will depend on the clients’ requirements and business needs. They do have a free trial offer on their apps. To discuss pricing options, you can get in touch with [24] by filling out their online form.

How 247ai outshines its competition

[24] has been leading the AI field for over a decade. [24] offers solutions that are designed based on natural language capabilities, behavioral data, and machine learning. 

The digital chatbots can detect sentiment, recognize nuances in written and spoken language, and understand what your customers mean – not just what they are saying. Reducing handle time and improving efficiency are benefits of more innovative automation.

Key executives

PV Kannan (Co-Founder and CEO)

PV Kannan is the Co-Founder and CEO of [24] He has been a leader in global customer service.

Shanmugan Nagarajan (Co-Founder and Chief People Officer)

Shanmugan Nagarajan is a computer scientist and an expert in artificial intelligence, previously having founded and sold two other companies. He is the recipient of the “IT people leadership award” by NDTV and DNA magazine.

247ai reviews and comparisons

There are no current reviews available for this BPO, but we would recommend comparing it to other AI customer service companies, especially those based in the US. It is also useful to contrast them with other businesses that provide this service in the Spanish language.

247ai’s contact information

247ai’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+1) 866 454 0084.


247ai news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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