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Call Center Network Group


CCNG launched an unrivalled membership opportunity for customer care leaders. We knew trade shows and magazines were not fostering nor satisfying the desire and demand for community and information exchange. CCNG began with hand-written letters to in-person visits and the customer care industry has evolved from 1-800 numbers to multi-channel support. This industry hasn’t slowed in the over the 25+ years since CCNG’s inception. While our core principles have remained largely the same we are always adapting the types of conversations and information we offer for our membership within the dynamic customer care industry.



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Lela Carter , Director of Membership

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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