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Call Center Network Group

0.0/5 • Glassdoor rating


CCNG launched an unrivalled membership opportunity for customer care leaders. We knew trade shows and magazines were not fostering nor satisfying the desire and demand for community and information exchange. CCNG began with hand-written letters to in-person visits and the customer care industry has evolved from 1-800 numbers to multi-channel support. This industry hasn’t slowed in the over the 25+ years since CCNG’s inception. While our core principles have remained largely the same we are always adapting the types of conversations and information we offer for our membership within the dynamic customer care industry.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Lela Carter, Director of Membership

Year Founded


Countries of fulfillment




Contact information

1.216.378.7990 (p)

About Call Center Network Group: Review and comparison

The Call Center Group is also known as the Call Center Network Group (CCNG) and is a Business Process Outsourcing (BPO) service provider headquartered in the United States. 

This firm specializes in memberships for professionals seeking to connect and learn from one another. Whether your business is a small startup or a large corporation, this firm provides training seminars and contact information to other professionals. 

The Call Center Group was founded in 1990 by David Hadobas and has a small staff of under twenty-five employees. This firm does not have reported revenues for the public. 

Call Center Network Group Outsourcing

The Call Center Group is headquartered in Fort Worth, Texas. This American-based firm sells memberships that give clients access to an extensive database of like-minded professionals. 

Round table discussions and live webinar learning programs enable businesses of any size to learn from experts in the field. 

The Call Center Group works with a wide variety of industries and companies located in North America, Europe, and Asia.

Call Center Network Group’s BPO services and pricings

This firm specializes in bringing people together to create learning experiences that innovate businesses. Some of the services included in the membership are: 

  • One-to-One member connections
  • Access to the Slack database 
  • Virtual town hall discussions
  • Live webinar learning sessions 
  • Industry resources 
  • Regional networking events 
  • Access to marketing programs 

The Call Center Group’s pricing

The Call Center Group offers several levels of membership options, including an introductory membership at no cost if you qualify.

Yearly Individual memberships are USD 600 per member. If you are with a larger company, the yearly Corporate Membership is USD 2,100 for five members. It is possible to add more people to the Corporate Membership, but additional costs apply. 

The Magnet Program Membership comes with many extra services and costs USD 3,000 yearly per qualified member. Contact a top-caliber customer service representative at The Call Center Group for more information about which membership package is ideal for you.

How Call Center Network Group outshines its competition

The Call Center Group believes companies should always be improving through perpetual learning. Bringing industry experts together and enabling discussions leads to breakthroughs, long-standing relationships, and deeper industry know-how. Some of the ways this firm outshines its competition include: 

  • More than 25 years of experience 
  • An extensive database of professionals 
  • Regular webinars 
  • No-cost introductory membership 

Key executives

David Hadobas (Founder, President, & CEO)

David Hadobas founded this firm in 1990 and has been the President and Chief Executive Officer ever since. He has decades of experience working in Management positions for contact centers in the United States.


Michelle Porterfield (Director of Member Operations)

Michelle Porterfield has been Director of Member Operations since starting with this firm in 2001. She organizes events and works with industry consultants and providers to ensure all events are informational and insightful.  

Call Center Network Group reviews and comparisons

Currently, this firm does not have verified reviews online. Browse its official website for testimonials from previous clients or schedule a call to speak with a representative and get more information about this firm.

Call Center Network Group’s contact information

Call Center Network Group’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 1.216.378.7990 (p).

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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